Dear Jac – Page 26
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Dear Jac
A direct debit screw up can have spiralling consequences
And we are not not talking peanuts here – it’s thousands…
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Dear Jac
Here's a tip from a super-savvy retailer on the equipment front
Head for the high street and avoid the tie-you-in-knots contracts…
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Dear JacCaught on camera
Did you know that if you have CCTV you need to register with the Information Commissioner’s Office (ICO) and pay them £35 …
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Dear Jac
Nearly a month with a lottery terminal down is too long
It hit not just lottery sales but the rest of the store too…
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Dear Jac
He got turned down but turned himself around
Sometimes there really can be a silver lining…
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Dear Jac
Rules is rules: make sure you follow them
Although in this case, it wasn’t very clear and the cost was dear…
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Dear Jac
Enough is enough. It has been years of poor service
But you cannot go elsewhere for supplies…
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Dear JacDoing a bit of banking
A retailer wrote to say that their store has an ATM that keeps breaking down. That wasn’t why she got in touch though….
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Dear Jac
For some it has been a bit David and Goliath
But chucking a few stones hasn’t had the desired effect…
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Dear Jac
Their system is a tough one but they're not bad people
PayPoint shows its soft side…and it’s rather pleasant…
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Dear Jac
There was some dragging of feet in the repair
Hopefully by now the replacement ATM will be back in the wall…
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Dear Jac
When you leave a group because of poor service levels...
…you don’t expect to get a bill for £18,800…
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Dear Jac
It was the lack of communication that rankled
Leave a message. We’ll get back to you. Or not…
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Dear JacJingle jangle
No, not tills…spurs. Those ratings cowboys, RVA surveyors, are still around….
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Dear Jac
Hitting the wrong note, over and over again
This retailer would prefer to start all over again, with a new machine…