All Dear Jac articles
View all stories of the same content type.
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Dear JacDear Jac: 30 years of helping independent retailers
In her final column on Convenience Store, Jac Roper shares some of experiences of helping retailers
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Dear JacRetailer warns against contract trap
Jac Roper shares Ritesh Rai’s story about getting caught up in lengthy contracts
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Dear JacCheck what you’re signing when it comes to business rates
Jac Roper hears from a retailer who learned a tough lesson in contracts
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Dear JacHow soon can a retailer re-apply for the National Lottery after being rejected?
Jac Roper helps a retailer looking to work with Allwyn
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Dear JacWorldpay debacle leaves retailer £150k out of pocket
Jac helps a retailer who was struggling to get money owed from Worldpay
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Dear JacRetailer shares coffee machine service woes
What happens when you’re not getting the service promised?
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Dear JacFrom health and safety to shoplifters
Jac shares an update on a shopworker that had issues with their former employer
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Dear JacRetailer urges caution on top up terminals
A retailer who was overcharged due to a technology issue struggled to get his money back
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Dear JacEnergy bill contract confusion proves costly for retailer
Jac Roper helps resolve a retailer’s issue with his energy supplier
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Dear JacMissing rep causes concern for retailer
Jac Roper helps a retailer who hadn’t had a visit from their Nestle in months
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Dear JacRetailer battles to protect news and magazine customer list
Jac Roper helps a retailer that feels they were duped into giving away their customer list
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Dear JacRetailer takes on Booker over availability
Jac Roper hears from a retailer who has found a dip in retail product availability at their local Booker depot
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Dear JacRetailer warns about leasing contracts
A retailer who switched from a franchise model to a symbol group found the experiences very different
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Dear JacRetailer highlights crime at cash and carry
A retailer was targeted in the car park of his cash and carry
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Dear JacAre you being asked to pay by mobile phone in your depot?
Is it safe to pay at the cash and carry with your mobile phone?
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Dear JacRetailer highlights importance of checking outers
A retailer got in touch with Jac regarding missing products in sealed boxes
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Dear JacScratchcard issue raised by retailer
Bhavin Patel got in touch with Jac Roper over scratchcards sent by National Lottery operator Allwyn
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Dear JacRetailer criticises effectiveness of PCC role
Subhash Varambhia questions the value of PCCs
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Dear JacLack of support from Uber Eats frustrates retailer
Jac Roper looks to help a store that was removed from Uber Eats’ listings
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Dear JacWhat coffee machines are available for your store?
Jac Roper looks at the coffee machine options available to retailers