Dear Jac
If you've got a retail problem, call Jac on 020 8502 9775 or email: jac@roper-biz.co.uk
What are the rules on seasonal staff?
Considering taking on more staff for the festive rush? Make sure you know your legal obligations
Retailer raises £1,300 for local boy
Mash Odedra from Bury St Edmunds is helping raise money for Liam Neathey, who has been diagnosed wth cancer
Energy supply dispute causing high bills
The failure to recognise a contract transfer has caused excessively high bills for a retailer
Is investment in crime prevention paying off?
Jac Roper hears from a retailer feeling threatened in his own store
What can you do if another retailer is selling illicit tobacco?
Seeing other retailers near you flaunting the laws can be frustrating but there are ways to tackle it
Energy supplier confusion causes frustration for retailer
Serge Notay’s experiences with Scottish and Southern Electricity has led to frustration for the retailer
Erratic deliveries cause frustration for retailer
A retailer got in touch with our helpline to complain about Eden Farm deliveries
'We live on the daily diet of crime’: retailer anger towards police inaction
Subhash Varambhia has outlined his frustration with a lack of action from his local police force when it comes to shoplifting
Retailer fights to get deposit back from epay
Retailer Vijay Patel got in touch with a complaint about epay, saying he wants to warn others about just how hard it is to get a deposit back from them
Confusion over Biffa vape takeback scheme
A retailer wanting to know the finer details of the scheme got in touch with our agony aunt Jac Roper
Abusive customers on the rise
Jac Roper hears from a retailer who has seen a rise in abuse from shoppers
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