Dear Jac

If you've got a retail problem, call Jac on 020 8502 9775 or email:


Retailer warns about leasing contracts

A retailer who switched from a franchise model to a symbol group found the experiences very different


Retailer highlights crime at cash and carry

A retailer was targeted in the car park of his cash and carry


Are you being asked to pay by mobile phone in your depot?

Is it safe to pay at the cash and carry with your mobile phone?


Retailer highlights importance of checking outers

A retailer got in touch with Jac regarding missing products in sealed boxes

National Lottery cards

Scratchcard issue raised by retailer

Bhavin Patel got in touch with Jac Roper over scratchcards sent by National Lottery operator Allwyn


Retailer criticises effectiveness of PCC role

Subhash Varambhia questions the value of PCCs


Lack of support from Uber Eats frustrates retailer

Jac Roper looks to help a store that was removed from Uber Eats’ listings


What coffee machines are available for your store?

Jac Roper looks at the coffee machine options available to retailers

National Lottery

Retailer frustration over National Lottery bonds

A retailer is at odds with Camelot over his security bond

GettyImages-1092746882 (2)

Is putting stock behind Perspex the answer to shoplifting?

Jac Roper hears reports of stores having to put stock behind barriers to protect it

GettyImages-75941743 (1)

Retailer in dispute with EDF over energy usage

Sukhbinder Singh and EDF Energy are at odds over energy usage at his store



SEARCH for the products, services and companies you need in the definitive guide to the UK food and drink industry.

Promotional features