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Dear Jac
If you've got a retail problem and don't know where to turn, try Jac. Email: jac@roper-biz.co.uk
They do have a heart
People seldom contact the helpline when everything is going well. The following was no exception and is actually a hardship story.
They might as well cancel the order – it’s going back
But it is very hard to get through to this company.
This threesome did not get off to a good start by any stretch
So many crossed wires, so much hassle, but now untangled.
How do you feel about the deck you’ve been dealt?
It wasn’t up to scratch for this retailer looking for a winning hand
Same cigarettes, different prices...how comes?
Apparently, the answer depends on quite a few factors
Have you sorted your digital tax system out?
The deadline to do so has passed. And points don’t mean prizes.
It was a busy fortnight on the Camelot front
What you might call bags of complaints.
Things weren't going well between this retailer and Booker
The delivery window seems to keep getting broken.
Big rivalry: PO vs PP
Calling all subpostmasters who also have PayPoint. How do you make it work?
Bash, crash...all over in less than two minutes
But the alarm wasn’t set, so no payout to cover any damage.
There was a lose-lose choice over this particular ATM
But there was also a solution of sorts to make it work
They provide no service, but sue you for it anyway
And their deal means they are getting money for nothing
Another case of Ezeecopy taking a retailer to court
It was judgement day – and hooray for that says Baz
Groundhog day
Jagdish Patel has had an outdoors illuminated advertising sign at his Rodley Stores in Leeds for many years.
60 years of service to the local community
They’re shouting it out loud in Leicestershire’s Great Glen
To charge or not to charge...that is the question
These retailing newcomers seem to have it in the bag
As you all know, staff can be your best asset
And that mantra applies to your suppliers’ staff as well
An ATM doling out extras is fine for the customers
But it’s obviously not fine for the retailer to lose out
A poor rating
Quite a few retailers have had ongoing issues with Cardtronics over their ATMs being charged business rates, but this one was different.
Digital edition
Where’s my money? You promised...
…ah yes, but in a different format to actual cash.
Two Worldpay accounts? How did that happen?
After all, he has never done business with them.
They were switched without a say in the matter
Now there’s a charge to the customer but the same commission
Sound the alarm
Last October thieves broke into Thiabarajah (‘Jey’) Jeyaseelan’s Key Stores, which trades on a busy road in Hull. The family lived above the store at the time.
Here's a timely clock-watching tip from a fellow retailer
In the first issue of this year I reported on Tajinder Singh’s problem with the deadlines for his separate orders for ambient and chilled goods via Londis…
This sweet deal has left a sour taste
Sale or return wasn’t quite what it seemed at first.
A delay in judgement on the Horizon case
And a new campaigning group is emerging to fight your corner.
No love lost in this dispute
The ombudsman has written a detailed report.
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