Dear Jac

If you've got a retail problem and don't know where to turn, try Jac. Email:


Was this a contract?

“I do hope that there is someone who shares my experience of debt recovery for the news/mags delivery service,” writes Subhash Varambhia from Snutch News in Leicester, “if so I am willing to pay for the advice/support.”

There’s no happy ending yet in this media screens tale

Here’s another update on those retailers stuck with long leases and big bills for no in-store ads

Wake up and smell…could it possibly be a rat?

Just how small is the coffee machine world?

Now the local parade has a Best-one and a Best-two

This was a fascia swap too far for this retailer 

There was a bright side to offset the daily angst

A day out with suppliers was just the ticket.

What’s your most perishable line? Answer: the news

It goes off quicker than bread so some prioritising is in order.

Was it a balls-up or a cunning con? Rating: no stars

The media screens business model was a box-office flop.

In a jam…again

A Bristol retailer, who has asked to remain anonymous, got in touch from his Costcutter while waiting for a NoteMachine engineer to show up and fix his ATM.

Do you have screens with ads on them?

And are you now stuck with paying £299 per month for a different deal?

Is it a storm in a coffee cup or a new opportunity?

An enforced supplier switch is going to be a pain, so choose carefully.

If you preach data security, you need to live up to it

There are better ways to transport sensitive info, Elavon.

A waiting game

Nisa retailer Pommie Singh, who runs Pommie’s Supermarket in Coventry, rang to say that he had asked Camelot for a black bag back in May to return his unsold Scratchcards.

Why would he agree to debit card costs going up?

No retailer would sign up for that, but he got tricked into it.

This retailer wanted to get a few issues off his chest

Be warned, the following contains some robust language

He’s got it in black and white…

… and that means there is nothing they can do about it

Dear Jac: Rule number one

Make this a rule. Do not accept debit cards to top up pre-paid cards.

How good is this? A money-saving recommendation

And it doesn’t matter where you trade. And you can still do it the ‘old’ way

For once here’s something you are not required to do

Yes, you can charge for plastic bags: customers expect it

Who do you think you are? And can you prove it?

Why isn’t an expired passport or driving licence good enough?

Is the case closed?

Four months ago I reported on a horrible computer hacking of Western Union transactions which left Hepesh Halai £7k worse off. 

The collapse of Espresso Essential is still being felt

Do we look like mugs asks one of its former customers

This was a most curious tale

And it’s also a case of a missing PayPoint terminal

Was this just a coincidence or something more sinister?

And is the voucher credit system in the newsagency world foolproof?

It was third time lucky with the Financial Ombudsman

Although it wasn’t really down to luck – more like persistence

Job opportunity

For the third time, the new Making Tax Digital rule has featured as my lead story for the fortnight.

Is your glass half full or half empty?

What’s the future for convenience/high street retailing?



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