Dear Jac – Page 27
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Dear Jac
What was needed was extra support during this most difficult time
Instead the supplier-customer relationship got very strained…
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Dear Jac
Not much space left so how about a joke?
This one is making the rounds in the grocery world…
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Dear Jac
Somehow the notice didn't get noticed, leading to cut off
But all’s well that end’s well as service is resumed…
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Dear Jac
It's still on the cards: why can't you levy a fee?
One retailer argues that it is a product like any other…
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Dear Jac
This is a fine example of staff being a best asset
She got the bit between her teeth and ran with it…
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Dear Jac
Cops and robbers and the in-between territory
What’s your stand on playing policeman on your own turf?…
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Dear JacDazed and amazed
I got an email from Susan Lee asking: “I was wondering if you could help me with an issue with BT?”…
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Dear Jac
This couple would prefer a pay-as-you-go arrangement with Camelot
This would allow a better Scratchcard display…
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Dear Jac
Card charges are bad news and still on everyone's radar
Now we’re getting down to the nitty gritty……
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Dear JacWhat a waste
Plastic waste is now a very hot topic with everyone from David Attenborough to the PM on down…
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Dear Jac
You follow all the rules about ending a contract
They take back their equipment but forget to stop taking the money…
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Dear Jac
The banks are passing on the charges...
But the law is preventing retailers from passing on the charges to customers…
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Dear JacChange of scenery?
Dr Glyn Reece and his wife Judith have run Penny’s Food & Drink in the village of Huntington, Chester, for 29 years….
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Dear Jac
This retailer's case didn't look good at first sight
…but a compromise with Camelot was reached in the end
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Dear Jac
Far from first-class service at the crucial time
Support from the Post Office wasn’t there when it was needed.
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Dear JacNew year...new rule
Jayesh Patel wanted to know if he could continue to charge customers if they used debit/credit cards or mobile apps when paying for their purchases in the new year.
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Dear Jac
Here's a warning about outrageous penalties
It’s a rubbish situation to find yourself caught up in
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Dear Jac
Are you all goody gumdrops, jingle tills, it's nearly Christmas?
Or are you more bah humbug! can’t wait for it to be over?…