Dear Jac – Page 24
-
Dear JacPower Points
Most people don’t fall for cold calls these days, even if they are in the market for the very thing being offered…
-
Dear Jac
Some stinging reports arrived from newsagents...
Not wrong orders, late orders, missing copies…
-
Dear Jac
Can I get rate relief on two stores fairly near each other?
Not if the rateable value is too high…
-
Dear Jac
Was this a case of sloppy police work or vindictiveness?
The outcome was both devastating and unnecessarily ruined lives…
-
Dear Jac
Chargebacks in the limelight again - something needs to be done
And this retailer is on a bit of a crusade to set things straight…
-
Dear JacPass the parcel
In the last issue we left Julie and Ian Shepherd in limbo with parcel company Hermes…
-
Dear Jac
Why aren't there clearer guides to CCTV data rules?
Ways to prevent falling foul of these new protection regs…
-
Dear JacEvery little helps?
When you have four stores and you join a symbol group you rather expect them to bring the goods to you…
-
Dear Jac
Do you handle parcels? And do you keep tabs?
One retailer has started double-checking and doesn’t like the results…
-
Dear Jac
When it comes to chargebacks, the retailer is the fall guy
Is there somewhere official one can complain about the unfairness?…
-
Dear Jac
In 15 years they never had a problem with the National Lottery
Then there was three months of fighting over Scratchcards returns…
-
Dear Jac
And here's another complaint: different retailer, same wholesaler
Why was the driver making decisions about the contents of the tote?…
-
Dear JacShop around
In mid-July I wrote about the issues Colin Steadman had with Worldpay and its increased costs of processing cards…
-
Dear Jac
This being written in a heatwave when sometimes tempers are short
Riot weather they call it. But what if you’ve got a customer who is crazed all the time?…
-
Dear Jac
If you do home news delivery do you get paid more?
As they say in some circles, every little helps…
-
Dear JacRevenue stream
Ajmer Johal’s store, GB Newsagent in London’s Kentish Town, used to have its water supplied by Thames Water…
-
Dear Jac
Calling all hole-in-the-wall retailers regarding rates
How many of you have settled out of court?…