Responsible Retailing

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Retailers welcome reforms to restore visible neighbourhood policing

Retailers have “strongly welcomed” reforms aimed at restoring visible neighbourhood policing

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Stuart reports 97% compliance with age-restricted deliveries

Last-mile delivery service Stuart achieves over 97% compliance on age-restricted deliveries following the rollout of its new Challenge 25 technology

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New report reveals Christmas confidence boost with 65% spending ’freely’

New report from the IGD reveals a season of contrasts across Christmas 2025

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Scottish retailers call for CCTV funding support from government

The Fed calls for grants to help retailers upgrade security systems as shoplifting increases 57% over 10 years

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Legislation surrounding nicotine pouches will be 'carefully considered'

The government has pledged “careful consideration” when it comes to regulation surrounding nicotine pouches so as to not undo any work on reducing adult smoking rates

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ACS ‘disappointed’ as Met chief calls on retailers to ‘step up’ shoplifting efforts

The ACS expresses disappointment at head of Met Police’s comments telling retailers to ‘step up more’ in tackling shop theft

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Cannabis vapes, a machete and 203,000 illegal cigarettes seized in shop raids

Multi-agency raids in Wellingborough have uncovered a machete, cannabis vapes and more than 203,000 illegal cigarettes, with estimated unpaid duty of £120,000

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Hair salon owner fined £25k for illegal cigarettes sales

A Luton businessman has been fined over £25,000 after he was caught selling illegal cigarettes and counterfeit clothing

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Liverpool c-store slapped with £13,000 fine after severe mice infestation

A Liverpool c-store owner has been fined £13,000 after inspectors discovered a severe rodent infestation, with more than 50 mice caught during its enforced closure

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Lichfield mini-mart forced to close for another three months over illegal cigarettes

 Euro Mini Market has been ordered to close for another three months after it was found selling illegal cigarettes and vapes

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Indie retailers call for age-verification tech in vapes to tackle rising shop crime

A group of 30 leading independent retailers have called for age-verification technology to be built into vaping devices to curb youth access and protect staff

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Portsmouth shop owner jailed for illegal tobacco operation

Three men have been sentenced for running an illegal tobacco operation across two Portsmouth stores

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Sadiq Khan pledges crackdown on retail crime after ‘years of budget cuts’

The mayor of London tells Convenience Store that the Met is “bearing down” on retail crime following “record investment” from London City Hall

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Have Your Say: ‘Responsible retailers need to be supported’

National President of the Federation of Independent Retailers, Hetal Patel, highlights the pressures facing responsible retailers

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Unflavoured nicotine pouch launched by KLAR

Swedish nicotine brand KLAR has launched a new unflavoured nicotine pouch - BLANK

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Crackdown on illicit tobacco and vapes leads to store closures

Trading Standards teams across the UK have cracked down on stores selling illicit tobacco and vape products

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Responsible Retailing Week: Selling energy drinks

The government is proposing a ban on selling high-caffeine energy drinks to children in order to “protect their physical and mental health”

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BAT and Channel Islands Co-op trial age estimation technology

British American Tobacco (BAT) has partnered with The Channel Islands Co-operative Society Limited (Channel Islands Coop) and digital identity solutions provider Yoti to introduce facial age estimation technology in Coop stores

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Licensing scheme proposals cautiously welcomed by industry

The industry has largely welcomed plans for a licensing scheme for retailers as part of the proposed Tobacco and Vapes Bill

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Major illicit tobacco seizure carried out in Oxford

Trading Standards in Oxford have seized almost 20,000 counterfeit and smuggled cigarettes and over 15kg of hand-rolling and waterpipe tobacco from retail premises

How to be a responsible retailer

Fireworks

What if…. I want to sell fireworks?

By

How you should prepare your store before selling fireworks

Proxy purchasing

What support is available to retailers on proxy purchasing?

Proxy purchasing is a challenge for retailers, what advice is out there for store owners?

RRW 2025