I’m not putting too many details in here. A retailer in Sunderland had his PayPoint terminal suspended due to late payment. In fact, six late payments in the past year. Every time he realised it had happened, he notified PP and rectified the situation the following day.

But he never told them why it had happened. He told me that it was serious ill health and sudden hospital treatments. He feared a bond would be imposed that he couldn’t afford. He said he didn’t want to play the sympathy card. I was happy to.

And PP immediately switched him back on. Mind you, he has been a good PP retailer for 20 years, never refusing a customer. So PP isn’t stupid either.