Sam Badhwal rang from Great Lumley in County Durham after reading that a Londis retailer believed she had been thrown out by Booker in favour of bigger fish. “Me too,” Sam said.
He signed up with Premier in 2012, spending £3-4K a week. But he claims that he has been “squeezed out” in favour of a larger business (one of a chain of six) opposite, due to become a Family Shopper. He says since the other business moved in, Booker had been on his case for not spending enough, shop not smart enough (it was refurbished in 2012) and so on. One of the RDMs told him it was an economic decision. Sam says “they wanted £4K a week excluding tobacco”.
I contacted Booker and a spokesperson sent this response: “We are sorry to hear of Mr Badhwal’s concerns and although we do not discuss individual customers, we will happily pick up with him directly.”