All Dear Jac articles – Page 10
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Dear JacRetailer battles cold shoulder from Frozen Brothers over machine maintenance
Jac Roper hears from a retailer struggling to get a response from Frozen Brothers over his Fanta Frozen machine.
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Dear JacCamelot follows through on scratchcard payments
Jac chases up Camelot over delayed payment for old scratchcards.
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Dear JacRetailer confusion over lack of ATM support
Jac attempts to help a retailer having issues with Cashzone.
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Dear JacPayPoint call service changes raises retailer anger
Retailer Gurdev Singh feels that PayPoint’s changing of call rates is a step too far.
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Dear JacWhat if a nearby store is already offering parcel services?
Jac tries to help a retailer who has plenty of competition when it comes to parcel collection services.
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Dear JacLack of support from Booker causes confusion for retailer
Jac hears from a retailer who is feeling left out in the cold by Booker.
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Dear JacNews wholesaler voucher and credit woes continue
Jac helps some retailers having trouble with news wholesalers.
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Dear JacIncorrectly charged by your symbol group? Get in touch with Jac
Jac helps a retailer who was incorrectly charged by their symbol group.
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Dear JacCan you get compensation for non-installed equipment?
Jac helps a retailer seeking compensation for service equipment that was never installed.
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Dear JacGetting support for your frozen drinks machine
A retailer struggles with a lack of support from a frozen drinks machine supplier.
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Dear JacNisa Fresh Rewards scheme comes under scrutiny
Retailers question the benefits of the new scheme, reports Jac Roper.
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Dear JacWhat happens when newspaper vouchers won't be honoured?
Jac hears from a retailer forced to take extreme measures following a lack of help from newspaper suppliers.
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Dear JacHow many years with the same supplier does it take for them to realise you’re not ‘new’?
Jac deals with the fallout of a poor relationship between a retailer and Smiths.
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Dear JacProtecting your home delivery list
Jac helps clear up a GDPR question that relates to home delivery.
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Dear JacHermes rectifies glitch that left retailers short
Hardik Patel spotted a glitch in Hermes’ system that led to him losing out on money
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Dear JacCan you cash out of an ATM contract?
A retailer feels slighted over their contract with NoteMachine.
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Dear JacPraise for PayPoint over service levels
PayPoint receives some positive feedback from a retailer over the services provided.
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Dear JacWhat can you do with old National Lottery stock?
Jac Roper proves to be a winner for a retailer who was stuck with old National Lottery games due to the pandemic.
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Dear JacWho is at risk when it comes to contactless payments?
With the contactless limit set to increase to £100, are retailers more at risk of fraud?
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Dear JacPhilip Morris clears up promotional issue
Jac helps a disappointed retailer resolve a promotional issue with Philip Morris.