All Disputes articles – Page 4
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Dear JacBooker's minimum order policy causes confusion
A retailer based in the West Country feels the minimum order for deliveries for stores is unfair compared to other businesses.
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Dear JacCan a retailer leave PayPoint without a penalty?
Jac helps a retailer struggling to move on from PayPoint.
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Dear JacKeeping tabs on your PayPoint account
A retailer continues to struggle with their PayPoint contract.
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Dear JacMedia screen issue stretches beyond convenience retailing
The media screen situation continues to impact small businesses.
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Dear JacDisappointment over lack of action on BAT rewards issue
A retailer in Leeds is struggling to recoup £2,400 of rewards from BAT
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Dear JacWhat happens when you don't return unused scratchcards?
Jac helps a retailer upset over a bill from Camelot for not returning scratchcards.
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Features and analysisBooker strike action suspended pending vote
The planned strike by Booker drivers has been suspended following negotiations.
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Dear JacCoping with insurance conundrums
Jac Roper hears from a retailer who is faced with insurance issues following two burglaries at their store.
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Features and analysisBooker driver strike threat intensifies
Booker drivers at its Thamesmead site have voted in favour of strike action ahead of crunch talks.
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Dear JacRetailer gives up on newspaper supplier dispute
A retailer leaving the industry gives up on getting a refund from their newspaper supplier.
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Features and analysisConcerns over Nisa rebates due to supply issues
Retailers have expressed concern over rumours that Nisa won’t be paying out rebates for this quarter.
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Dear JacMissing loyalty points vex retailer
Jac hears from a retailer in a battle with Mondelez over missing loyalty points.
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Dear JacRetailer frustration over unpaid compensation for shop theft
Jac Roper hears from a retailer fed up with a lack of follow-through on shop theft.
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Dear JacSlush machine woes continue for retailers
More retailers are experiencing issues with the Frozen Brothers’ service.
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Advice GuideHow to deal with negative comments and reviews on social media
From daily updates about your business to creating more personalised connections, social media has transformed the way retailers engage with their customer base. But while this ease of interaction brings with it a huge number of benefits, it also leaves retailers exposed to negative comments or reviews.
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Dear JacAdvertising screen situation continues to trouble retailers
The saga over advertising screens and retailers facing debt collector’s letters rolls on.
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Dear JacRetailer concerns over Smith’s charges
Jac Roper helps a retailer who received a troubling invoice from the news wholesaler
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Dear JacCommission rates continue to frustrate retailers
Retailers continue to be unhappy with commission rates from service providers.
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Dear JacRetailer battles cold shoulder from Frozen Brothers over machine maintenance
Jac Roper hears from a retailer struggling to get a response from Frozen Brothers over his Fanta Frozen machine.
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Dear JacLack of support from Booker causes confusion for retailer
Jac hears from a retailer who is feeling left out in the cold by Booker.