All Disputes articles – Page 5
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Dear JacIncorrectly charged by your symbol group? Get in touch with Jac
Jac helps a retailer who was incorrectly charged by their symbol group.
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Dear JacCan you get compensation for non-installed equipment?
Jac helps a retailer seeking compensation for service equipment that was never installed.
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Dear JacGetting support for your frozen drinks machine
A retailer struggles with a lack of support from a frozen drinks machine supplier.
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Dear JacWhat happens when newspaper vouchers won't be honoured?
Jac hears from a retailer forced to take extreme measures following a lack of help from newspaper suppliers.
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Dear JacHow many years with the same supplier does it take for them to realise you’re not ‘new’?
Jac deals with the fallout of a poor relationship between a retailer and Smiths.
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Dear JacHermes rectifies glitch that left retailers short
Hardik Patel spotted a glitch in Hermes’ system that led to him losing out on money
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Features and analysisHorizon postmaster convictions quashed
39 of the 42 convictions in relation to the Post Office’s Horizon system have been quashed.
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Dear JacCan you cash out of an ATM contract?
A retailer feels slighted over their contract with NoteMachine.
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Dear JacWhat can you do with old National Lottery stock?
Jac Roper proves to be a winner for a retailer who was stuck with old National Lottery games due to the pandemic.
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Dear JacHow to get out of a bad supplier deal
Jac Roper advises retailers on how to go about settling a dispute with a supplier.
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Dear JacWorking with PayPoint on your bills
Jac Roper helps a retailer who was landed with a massive bill from PayPoint.
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Dear JacRetailer anger over Nisa prices
Nisa retailers are concerned about the prices they’re paying for products.
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Dear JacComplaints raised over BAT's retailer schemes
Jac Roper questions why can’t BAT pay what it owes this couple for promoting its products.
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Dear JacPrinter protest produces paper payment problem
The protests at printing presses last year have had an expensive knock-on effect for this retailer.
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Dear JacCareful not to get shortchanged by Hermes
In the aftemath of peak parcel season, be sure to keep an eye on your accounts.
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Dear JacCheck your dates when moving away from PayPoint
Jac Roper helps a retailer who was at odds with PayPoint over communicating a closure date.
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Dear JacRetailer confusion over post-retirement Camelot bill
Selling your store but still have some National Lottery Scratchcards? You may have to fork out to cover the cost.
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Dear JacPhilip Morris delivers on voucher scheme for retailer
Following a lengthy battle with Philip Morris, Jac Roper and Arif Ahmed experience a Christmas miracle.
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Dear JacAre you keeping track of your Smiths account?
Jac Roper hears from a retailer who has been forced to keep an eagle eye on her Smiths account following mistakes.
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Features and analysisPost Office apologises as Horizon appeals are successful
Six subpostmasters have been acquitted of crimes associated with the Horizon IT system.