When Jim, a postmaster in the Yorkshire village of Green Hammerton, needed support introducing DPD courier services, he didn’t reach for a manual or a helpline. Instead, support arrived in the form of a fellow postmaster Asma, who travelled from Harrogate to train his team face-to-face. By walking staff through each step in real time, she helped them adopt the new service quickly, confidently and without disruptions.
This is peer support in action – a Post Office UK initiative that connects branches with 130 experienced postmasters who deliver practical, hands‑on support when new technology, courier services or banking processes feel daunting.
For retailers, the benefits are immediate and tangible:
- Faster, more effective staff upskilling
- Smoother transactions and fewer errors
- Increased team confidence and motivation
- Better customer experiences at the counter
- More capacity to offer profitable services
“It’s the best practice that we gain from each other’s experience,” says Jim. Since Asma’s visit, his team now handles tasks that once felt overwhelming, reducing pressure and boosting operational efficiency.
For Asma, the impact is equally rewarding. “When I see the branch performance before and after, it makes me really proud,” she explains.
More than 5,000 branches have already benefited from peer support – strengthening team capability, improving service delivery and helping postmasters better support their local communities.
Watch the video now to see exactly how peer support could transform your branch.
If you are interested in running a Post Office please follow this link: Post Office Business Opportunities - Run a Post Office
