Dear Jac

Taxing times

22 Feb 2019

In just a few weeks’ time you – or your accountant – will have to do your vat returns digitally…

scams

Was this a Valentine's Day card or the opposite?

22 Feb 2019

The ombudsman has written a detailed report…

This required prompt action or face the threat of bankruptcy

02 Nov 2018

It was really an idle threat though that collapsed when challenged…

Watch out for statutory demands - they need a reply

26 Oct 2018

If you don’t respond they could bankrupt you…

Oops, there was a glitch in the electronic world of card payments

05 Oct 2018

And thousands of customers got charged twice…

Energy bill

Power Points

04 Oct 2018 Updated: 05 Oct 2018

Most people don’t fall for cold calls these days, even if they are in the market for the very thing being offered…

When it comes to chargebacks, the retailer is the fall guy

24 Aug 2018

Is there somewhere official one can complain about the unfairness?…

It was bad but it could have been worse

25 Jul 2018

What do you do when you get a crowd ‘shopping’?…

Dear Jac

Jingle jangle

21 Mar 2018 Updated: 23 Mar 2018

No, not tills…spurs. Those ratings cowboys, RVA surveyors, are still around….

Cops and robbers and the in-between territory

23 Feb 2018

What’s your stand on playing policeman on your own turf?…

He didn't choose to have his day in court

26 Jan 2018

…but after months of stress he won…

Such a good cause...

01 Dec 2017

And it’s such an old scam. It ruins it for the genuine charities…

Dear Jac

One school of thought

01 Nov 2017 Updated: 03 Nov 2017

Bharat Dalal’s wife Anna received a letter through the post thanking her for supporting a local community initiative…

This retailer is back on his soapbox over contactless cards

22 Sep 2017

And he cannot be persuaded in their favour…

Dear Jac

Adding insult to injury

22 Sep 2017

It was bad enough that two con artists got away with 320 euros but the fact that the authorities couldn’t give a toss made…

Selling up? Do be careful who you sign up with

14 Aug 2017

Some agents see a nice percentage for very little work…

disputes

Dear Jac

Another power struggle

05 Feb 2019 Updated: 08 Feb 2019

I could almost see the steam coming out of Narinder Kaur’s ears and I could certainly hear the outrage in her voice….

This sweet deal has left a sour taste

22 Feb 2019

Sale or return wasn’t quite what it seemed…

A delay in judgement on the Horizon case

22 Feb 2019

And a new campaigning group is emerging…

It is a case of Pandora's box for many newsagents

08 Feb 2019

Or you could call it a can of worms…

Missing credits of £800-900 is serious dosh

28 Jan 2019

Hopefully a poke in the right direction will put it right…

I get deadlines - they go with my job...

11 Jan 2019

However some deadlines are more critical than others…

Dear Jac

A claim for compensation?

14 Dec 2018

Have you ever tried to claim compensation after street works ate into your takings?…

It took nearly three weeks to resolve one small issue

14 Dec 2018

By now this wholesaler should know what it’s doing…

And then there is the other wholesaler on the news supply scene

14 Dec 2018

There really isn’t much to choose between the two…

Don't ignore those bits of paper that come through the post

14 Dec 2018

In this case it cost around £1,000…

For some 500+ subpostmasters it's the trial of the century

30 Nov 2018

The contract, the Horizon system, the ‘partnership’ – it’s all being examined…

Talk about muddy waters. It was confusion all round

16 Nov 2018

But somehow we all muddled through, I think…

Give the Feds a chance to prove what they can do

26 Oct 2018

They can help you get a better service from your wholesaler…

Some stinging reports arrived from newsagents...

21 Sep 2018

Not wrong orders, late orders, missing copies…

Dear Jac

Pass the parcel

07 Sep 2018

In the last issue we left Julie and Ian Shepherd in limbo with parcel company Hermes…

equipment

If you haven't got the goods...how can you sell them?

08 Feb 2019

The automated system isn’t working well in this case…

There are times, though, you want rid of equipment

28 Jan 2019

This is certainly the case here – but the outcome wasn’t good…

There was a cool outcome for this story eventually...

28 Jan 2019

…otherwise it would have meant a totally destroyed aisle…

Contactless cards should not result in...

30 Nov 2018

The retailer is caught in the centre of a blame game…

You can't tell a book by its cover...

02 Nov 2018

Just because they don’t look crooked doesn’t mean they aren’t…

It was just another admin screw-up but ouch...

26 Oct 2018

When £2K of your money goes missing, it is sorely missed…

Chargebacks in the limelight again - something needs to be done

07 Sep 2018

And this retailer is on a bit of a crusade to set things straight…

Dear Jac

Shop around

20 Aug 2018

In mid-July I wrote about the issues Colin Steadman had with Worldpay and its increased costs of processing cards…

Are police ignoring crime-hit retailers?

25 Jul 2018

All the evidence unfortunately points to ‘yes’…

Calling all hole-in-the-wall retailers regarding rates

13 Jul 2018

How many of you have settled out of court?…

Dear Jac

Costly bit of kit

13 Jul 2018

I’ve speculated before on the price of cash machines and wondered how many times retailers have to suffer ATM breakdowns before their equipment is replaced.

If you scratch the surface there do seem to be some faults

29 Jun 2018

An automated system is supposed to keep the National Lottery running smoothly…

All they want is a fully-functioning cash machine...

01 Jun 2018

…one that gives out money on request, not keeps it for itself…

A direct debit screw up can have spiralling consequences

04 May 2018

And we are not not talking peanuts here – it’s thousands…

Here's a tip from a super-savvy retailer on the equipment front

04 May 2018

Head for the high street and avoid the tie-you-in-knots contracts…

regs

Dear Jac

Taxing times

22 Feb 2019

In just a few weeks’ time you – or your accountant – will have to do your vat returns digitally…

Who do you pay your business rates to? I expect you know

11 Jan 2019

And you would certainly expect a ‘professional’ to know the answer…

Razors

Staying sharp

11 Jan 2019

I’ve been honing my knowledge on razor blades following a query from Jayesh Patel…

Most stores would prefer a captive audience...

02 Nov 2018

But, in most cases, it just doesn’t work that way…

The licence fee goes up. Why? Because you're in a new tax band

02 Nov 2018

So it’s a double whammy. The score is council one: you, zero…

Times change but the terms of the lease haven't

26 Oct 2018

And now the retailers are locked in the past by a knowing landlord…

Can I get rate relief on two stores fairly near each other?

21 Sep 2018

Not if the rateable value is too high…

Was this a case of sloppy police work or vindictiveness?

07 Sep 2018

The outcome was both devastating and unnecessarily ruined lives…

Why aren't there clearer guides to CCTV data rules?

07 Sep 2018

Ways to prevent falling foul of these new protection regs…

Just for a change...we're dispensing some really good news

29 Jun 2018

And believe it or not it happens to be on the tobacco front…

GDPR

Lost and found

27 Jun 2018 Updated: 29 Jun 2018

Delivery man walks into a village post office looking all lost and says, “Can you tell me where Mrs So-and-so lives? I can…

Hopefully the Feds will get somewhere with their new campaign

15 Jun 2018

Newsagents deserve better treatment than they are getting.

dear jac

What a fag

01 Jun 2018

Justine Vokes wanted to know whether anyone would supply her with a vending machine…

It's been a very slow burn for some retailers...

01 Jun 2018

The scheme aims to ignite cigarette sales but has stubbed out some loyalty…

You can't charge for taking cards but the ones in the middle can

01 Jun 2018

They’re chipping away at all sides, looking after their pennies…

misc

Dear Jac

A familiar ring

28 Jan 2019

You dial the number and inwardly groan (or outwardly shout) when you get the all-too expected/dreaded message…

Here's a timely clock-watching tip from a fellow retailer

22 Feb 2019

This way you won’t miss your deadlines for orders…

There are usually at least two sides to every story

08 Feb 2019

So let’s hear it for the other side for a change…

Suggestion: New Year's resolution for Smiths News...

11 Jan 2019

…will try to do better. Will deliver the news, on time, in the right boxes…

And once again it rolls around - jingling tills time

14 Dec 2018

Do you love it or are you ‘Claus-trophobic’?…

Money bags

Hey, big spender!

30 Nov 2018

Guy Pollington took great exception to Camelot’s response that its “overarching objective is to raise as much money as pos…

It's another third party problem - always the trickiest

30 Nov 2018

And there are invoices waiting to be paid…

Dear Jac

Co-operation!

16 Nov 2018

I think this is one of the most satisfying pieces I have ever written for this column….

In the heat of the moment it seemed a good idea

16 Nov 2018

But it didn’t work out and now where is the refund?…

Deliveroo

Delivering the goods

02 Nov 2018

The call I had from Chintan Patel represented a first for me: he runs a Londis store and he wants to offer a delivery serv…

Dear Jac

Profits up in smoke

22 Oct 2018

Hands up all those who sell tobacco at the recommended retail price?

Past good. Present, not so much. Future...in doubt

05 Oct 2018

This retailer doesn’t like what he sees as the outcome of the Tesco-Booker deal…

At present we are in good shape, and the future looks bright

05 Oct 2018

Booker replies to the foregoing concerns of a disgruntled retailer…

Is the customer always right?

05 Oct 2018

What to do about the ones who bore you rigid?…

cartoon

Every little helps?

24 Aug 2018

When you have four stores and you join a symbol group you rather expect them to bring the goods to you…

Dear J@c


Jac Roper is fighting for a better deal for independent retailers

Help and advice are just a click away

If you have a retail problem that needs solving, you can contact Jac Roper in confidence here.

Poll

Would you be happy to accept plastic drinks containers for recycling in your store?

View poll results

ACS

Reporting retail crime

05 Feb 2019 | By James Lowman

If retailers stop reporting crimes when they take place there’s a danger that forces will see theft as even less of a priority over time, says James.

HIM

Future thinking

23 Jan 2019 | By HIM

Zoe Jag-Nathan discusses HIM’s latest future of convenience report.

ACS

State influence

21 Jan 2019 | By James Lowman

There are two areas of consumer behaviour that the government is looking to influence in 2019 and which will have a direct impact on convenience stores: plastic bag use and diet choices.

ACS

Focus on energy drinks

12 Dec 2018 | By James Lowman

Store owners should debate selling energy drinks to children with their community, says James.

HIM

Digital ordering

12 Dec 2018 | By HIM

It is vital that suppliers embrace and invest in B2B e-commerce and are knowledgeable as to the key guiding principles, says HIM’s Chloe Kent.

Sam Coldbeck

Every little helps

28 Nov 2018 | By Samantha Coldbeck

Making your business more sustainable can be good for the planet and your pocket, Sam argues.

FOLLOW US