Dear Jac

Justice on the horizon?

19 Apr 2017 Updated: 21 Apr 2017

Thomas Brown was a subpostmaster for a couple of decades, working in various branches in the north-east….


Charge backs are very unfair on the man in the middle

10 Mar 2017

If the card is not Chip and PIN enabled, you are at risk…

Another one bites the dust

10 Feb 2017

And according to online reviews it is good riddance…

Beware those pre-paid holiday cards and the big spender

10 Feb 2017

In fact avoid altogether, unless you know the customer personally…

Sometimes all that's needed is a quick email from the press...

18 Nov 2016

…to get the right sort of attention and outcome…

The bank makes a rule and charges you a fee...

07 Oct 2016

…to cover its back in case the bank breaks the rule…

Dear Jac

Lucky dip?

09 Aug 2016 Updated: 12 Aug 2016

Distraction crime is not new – just sometimes different…

Red alert: the cowboys are still rustling in the wings

18 Jul 2016

Here’s yet another warning about cold calling ratings companies…

Sometimes stories on C-Store's website get surprising feedback

07 Jun 2016

Back in 2010 I wrote about a couple who had been taken to court by business transfer agents RTA.

Dear Jac

At this rate...

26 Feb 2016

A lot of people get taken in by ratings cowboys…

A beef about Hamburg: careful, you might get fried...

04 Dec 2015

…or at least wind up in a pickle, from this saucy scam…

Double jeopardy: it shouldn't be allowed

20 Nov 2015

Both the crooks and the banks got away with it…

Dear Jac

Dodgy dealings

26 Aug 2015 Updated: 28 Aug 2015

I recently reported that I had managed to get a retailer her money back following a transaction that used a cleverly doctored card…

From sunny Spain: pay up or else

17 Jul 2015

Those old, old con artists are still fleecing people…

Dear Jac

Cheque this out

14 Jul 2015 Updated: 17 Jul 2015

In December 2013 a Cheque Exchange rep visited Raj Patel’s off licence, Minals, in south-west London’s Tooting……

Take a note - and have a good look

08 Jun 2015

It could easily be phoney money; a retailer has some wise words…


Dear Jac

Justice on the horizon?

19 Apr 2017 Updated: 21 Apr 2017

Thomas Brown was a subpostmaster for a couple of decades, working in various branches in the north-east….

Dear Jac

Where's my money?

05 Apr 2017 Updated: 07 Apr 2017

It reflects on the retailer when the hole-in-the-wall machine gets a bad rep for being out of action…again….


What a shocker

24 Mar 2017

I’ve just listened to a fascinating recording between a very amiable bloke and Teresa Marshall who runs Crofton Stores in …

dear Jac

Rolling to a stop

10 Mar 2017

It was smooth sailing for 26 years between landlord and tenant until it became time to sell up shop…

Dear Jac

Get your hands off!

10 Feb 2017

It’s never easy taking on the establishment, but that’s just what Subhash Varambhia is doing…

This retailer is calling it 'the crime of the century'...

21 Apr 2017

Six police officers for flowers picked up off the street?…

A friendly landlord is a fine thing...

24 Mar 2017

And it can go badly wrong at the end of the lease’s life…

Another last shop and PO in a village

24 Mar 2017

The retailer is actually giving the business away – it nearly became a community store…

It's not in your nature to be rude...

10 Mar 2017

…then your card gets marked so you are on record as ‘abusive’…

Can I pay by cheque please? Wait a minute...

24 Feb 2017

…you’re going to put Vat on the payment?…

New ways of doing things...

24 Feb 2017

PayPoint and CollectPlus seem to have had a couple of molars out…

This is a good way to gain disloyalty

24 Feb 2017

All you have to do is not keep your word…

With such a perishable product such as news...

30 Jan 2017

Although as many of you have attested in this column, it doesn’t always happen…

In the great scheme of things..........

30 Jan 2017

But the rewards don’t always pan out as planned…

Dear Jac

Banking on it

30 Jan 2017

This is a curious case. Santander put Malcolm Thompson’s cash banking cost up from £80 per month to £500…


Direct debit failures: not a good thing

30 Jan 2017

And in the end it costs you even more money…

Just when you need it most, it packs up

23 Jan 2017

BT was to blame, but took its own sweet time…

Try to avoid direct debit failures with Camelot

23 Dec 2016

The consequences can be tough…

Are you among the growing numbers who take contactless cards?

19 Dec 2016 Updated: 23 Dec 2016

And moreover, do you trust them?…

Dear Jac

A happy resolution

19 Dec 2016 Updated: 23 Dec 2016

Here’s a cheery little tale appropriate to the time of year…

Dear Jac

No special terms

17 Nov 2016 Updated: 18 Nov 2016

Yes, supermarkets fall into the tough cookie category…

There can be costly consequences if you miss a deadline...

04 Nov 2016

…but a goodwill gesture saved the day…

Dear Jac

All wrapped up

30 Aug 2016

Here’s an irony for you. David Smith took on the myHermes parcel service for his customers three years ago…

Putting in a good word for someone

29 Jul 2016

Means it is good news all round…

It's perfectly legal, but questionable

18 Jul 2016

It’s all well and good to pass on warnings to fellow retailers…

Dear Jac

Before you sign...

18 Jul 2016

Amir Iqbal, wrote from Keystore, Glasgow, that recent articles about ATMs had raised concerns…

Dear Jac

Cool customer

01 Jul 2016

You don’t need me to tell you about the importance of refrigeration, or the cost…

A nasty clash of contracts: PP v PO

01 Jul 2016

How many sub-postmasters have had to choose between PayPoint and Post Office?…

Would you pay rental on a duff bit of kit?

01 Jul 2016

This is what one leasing company is expecting…

Camelot is sitting on their assets...

07 Jun 2016

In the last issue I posed the question: How often do you ?take stock?


We all know there are cutbacks afoot at local councils

21 Apr 2017

But charging for trading standards advice is a bit rich…

We can't 'light up' hardly anywhere anymore...

24 Mar 2017

This new packaging is not as plain as the nose on your face…

Don't get stuck with stock that will soon be illegal

10 Mar 2017

How are your tobacco sales going? And how are you getting on with your reps?…

Good luck to this retailer in attempting to change the law

18 Nov 2016

It would be a great relief for rural traders if he pulls it off

Dear Jac

Light relief?

04 Nov 2016

It is a huge irony that the government is currently giving 100% rate relief to small businesses but only 50% mandatory rel…

Having a licence doesn't stop there

09 Sep 2016

Not keeping proper records could land you in it…

That Very Awful Tax has got John fuming

12 Aug 2016

Why can’t you charge them for your time?…

Delivery times - it's all written down in a charter...

12 Aug 2016

…so you should take a quick study of it…

The wrap-around full cover up on fags is almost complete now

08 Apr 2016

So how do you set your stage to show off these hidden products?…

Dear Jac

Saddle up cowboy

07 Apr 2016 Updated: 08 Apr 2016

I learned a bit more about rates recently, owing to the Budget and courtesy of chartered surveyor and ratings specialist Ken Batty, who practises in Preston.

So, the status quo is maintained on Sunday trading hours...

25 Mar 2016

…and it’s cheers all round from our sector…

An oversupply of booze causes hiccups

14 Mar 2016

And the authorities may find this objectionable…

Freedom of information

12 Feb 2016

Ask the right questions and you get some interesting answers…

A news report on News UK

12 Feb 2016

The complaints about missing credits from News UK continue to roll in…

Although not ideal, a compromise was reached

16 Jan 2016

Why do councils’ petty persons of power always seem to use a hammer to crack a walnut?…


It's never too late to make good a promise of reward

21 Apr 2017

These stories will raise both a smile and your spirits…

Bridging that gap in the market

10 Mar 2017

There’s expert help at the end of the phone…

It's on the cards - it's the only way to play

24 Feb 2017

This retailer has some rigid rules on Chip and PIN…

One way to avoid a direct debit failure...

10 Feb 2017

…apart from the obvious one…

Rules is rules: they could have stuck to the book

30 Jan 2017

One retailer reckons that another was lucky to get away with it…

Loyalty isn't really its own reward: more is expected

23 Jan 2017

Two tobacco companies have come through eventually…

Tobacco sales down, overall sales up. Discuss

08 Dec 2016

Is this odd pattern happening to lots of retailers, or just this one?…

Stockpiling is not good business - selling is

08 Dec 2016

This retailer is still stuck with stock he cannot shift…

The arrangement is like an itch this retailer can't scratch

04 Nov 2016

But it is only once a year…so he’ll have to put up with it…

Are so many variations on a theme counter productive?

21 Oct 2016

From cheese to sweeties to loo rolls – all overcrowded fixtures with too much choice…

A correction is in order

21 Oct 2016

There is an important difference between £65 per week and £15…

For sale - since last October

07 Oct 2016

Going into business is tough…sometimes it’s just as tough selling up…

Getting plenty of publicity

07 Oct 2016

In this case it doesn’t even matter whether they spell your name right…

How do you size it up?

07 Oct 2016

And what is the real cost of anything?…

Dear Jac

Spoiled for choice

20 Sep 2016 Updated: 23 Sep 2016

“Why do manufacturers persist with such a variety of unit sizes of, especially, lager, sweets and biscuits? Do they not know that it annoys shopkeepers and customers?”

Dear J@c

Jac Roper is fighting for a better deal for independent retailers

Help and advice are just a click away

If you have a retail problem that needs solving, you can contact Jac Roper in confidence here.


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Donna Mullan

Onwards and upwards!

20 Apr 2017 | By Donna Mullan

Donna Mullan, co-owner of Mullan’s Spar in Armagh, describes the impact of winning CRA 2017.

Alice Dolling

Trust leads to loyalty

05 Apr 2017 | By HIM

Almost two-thirds of shoppers in c-stores agree that trust in a retailer brand is very important, says HIM’s Alice Dolling.


Mixed rates

21 Mar 2017 | By James Lowman

It’s been a mixed bag on business rates, despite positive measures in the Budget, says James Lowman.

Donna Mullan

Donna Mullan: CRA 2017 Winner

17 Mar 2017 Updated: 20 Apr 2017 | By Donna Mullan

The Convenience Retailer of the Year 2017 reflects on the impact of winning the award at her Spar store in Armagh, Northern Ireland. 

Louise Howarth

Tobacco challenges

10 Mar 2017 | By HIM , HIM

Take care amid incoming legislation and declining usage, writes HIM’s Louise McWhirter.

Steve Barnes

Support for our own

07 Mar 2017 | By Steve Barnes

Steve Barnes, chief executive of GroceryAid, highlights the importance of the industry charity.

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