Dear Jac

If you've got a retail problem, call Jac on 020 8502 9775 or email: jac@roper-biz.co.uk

National Lottery cards

Scratchcard issue raised by retailer

Bhavin Patel got in touch with Jac Roper over scratchcards sent by National Lottery operator Allwyn

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Retailer criticises effectiveness of PCC role

Subhash Varambhia questions the value of PCCs

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Lack of support from Uber Eats frustrates retailer

Jac Roper looks to help a store that was removed from Uber Eats’ listings

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What coffee machines are available for your store?

Jac Roper looks at the coffee machine options available to retailers

National Lottery

Retailer frustration over National Lottery bonds

A retailer is at odds with Camelot over his security bond

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Is putting stock behind Perspex the answer to shoplifting?

Jac Roper hears reports of stores having to put stock behind barriers to protect it

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Retailer in dispute with EDF over energy usage

Sukhbinder Singh and EDF Energy are at odds over energy usage at his store

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What are the rules on seasonal staff?

Considering taking on more staff for the festive rush? Make sure you know your legal obligations

Mash Odedra

Retailer raises £1,300 for local boy

Mash Odedra from Bury St Edmunds is helping raise money for Liam Neathey, who has been diagnosed wth cancer

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Energy supply dispute causing high bills

The failure to recognise a contract transfer has caused excessively high bills for a retailer

Welcome Co-op

Is investment in crime prevention paying off?

Jac Roper hears from a retailer feeling threatened in his own store

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