All Disputes articles – Page 20
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Dear Jac
I feel a lecture coming on...
When did you last read the fine print? Of course, no one ever bothers to read the terms and conditions on their airline ticket until they are stranded at an airport.
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Dear Jac
A minority objects
Some people don’t know how they ever got on without the internet. But some have picked up their barge poles and are not touching it.
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Dear Jac
Would you credit it?
Rajan Jhanjee, who runs Paradise Stores in Brentwood, Essex, has a complaint about John Menzies’ policy on box-outs/credit advice notes.
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Dear Jac
Alarm bells over security contract
The characters in this story will remain anonymous by request. A retailer in the East Midlands had his store broken into two months ago and, although the alarm went off, he received no alert from his (heavyweight) security company.
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Dear Jac
Go where the buck stops: the top
Kirit Ved, who runs Ved’s News in Stoke Newington, keeps an eye on his property because, as I reported some time ago, his local council had him in court and made him change his shopfront in keeping with its listed building status even though Kirit…
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Dear Jac
Bill and Ben...a point of law
My caller wishes to remain anonymous, purely from shyness I think. I’ll call him Ben since the story features the Old Bill. Ben is very polite. He says: “A gentleman called yesterday quite early. He told my dad, ‘You sold me a Tuesday copy of my…
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Dear Jac
You must give as good as you get
I’m sure retailers stuck in leasing arrangements with finance companies over failed photocopy firm Lanwall will be pleased to know that I have heard from Pam Hoffman, who campaigned on behalf of retailers for years, winning many judgements against Lanwall.
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Dear Jac
A crippling court case
Can anybody out there help in this case? It is shocking and for obvious reasons my caller remains anonymous. A customer came into his store in Manchester a while ago and wanted to sign for purchases of less than a fiver. The retailer explained that…
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Dear Jac
You must shop around when it comes to insurance
Joyce Wade rang from her shop in Ipswich to enquire whether others had complained about huge hikes in their annual insurance premium.
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Dear Jac
Another load of rubbish
I’ve had another complaint about rubbish collection company PHS Wastetech, which appears to operate much like utilities companies in that it has a rolling contract which runs in 12-month cycles. It renews your contract from the anniversary date whether you agree to it or not
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Dear Jac
Play up and play the game
I upset both the music licence companies PPL and PRS for Music in a recent issue.
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Dear Jac
Dear Jac: Strength in numbers for Lanwall retailers
Many readers will recall stories about the joint action being taken by legal firm Shoosmiths on behalf of more than 50 sub-postmasters over their faulty Horizon systems (average so-called debts for each amounting to about £30K).
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Dear Jac
Dear Jac: The l’eau down on a PayPoint wrangle
I've been caught up in what I'm tempted to call a clash of wills. George Sandhu trades as a Costcutter in a rural setting outside Wisbech, Cambridgeshire. He does all of his electricity, gas and phone top-ups via PayPoint and processes Anglian Water...
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Dear JacDear Jac: Those blooming debts
The debt collectors are now threatening Flowerfete retailers on behalf of the liquidators KSA Recovery. Fresh Bouquets Ltd, t/a Flowerfete, went into voluntary creditors’ liquidation on February 18, leaving a number of retailers in the lurch on…
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Dear Jac
Dear Jac: Milking it for more
Following my reports on Medina Dairies making sudden demands for payments from previous customers, I got a comprehensive fax from Cliff White, White’s News, East Sussex.
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Dear Jac
Penalties you can ill afford to pay
I had a call from an anonymous retailer trading on a tough estate, who has taken great exception to Costcutter charging him £300 for a failed direct debit. He is not disagreeing with the principle, but with the amount. He accuses...
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Dear Jac
Dear Jac: Taking counsel against the council
Anybody know a good joinery company that can do some emergency work before Christmas?
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Dear Jac
Dear Jac: Paying for the bank’s mistakes
Not that brilliant at money are they, banks? Or perhaps they are brilliant, but in a rather one-sided way.
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Dear Jac
Dear Jac: Who is this being ‘fair’ to?
The new coalition government goes on a lot about fairness. So, here's a story regarding Camelot that a lot of you may regard as very unfair. This is an excerpt from an email from Praful Shah of Queens News, Herne Bay in Kent, to Camelot...
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Dear Jac
Dear Jac: When paying online isn’t an option
Are you doing your VAT online? Alvin Wilkinson isn't. A bit of a reactionary is Alvin. No computer, no epos, no mobile phone. But his store, Countdown in Hornsea, Yorkshire, does very nicely thank you and he pays his considerable VAT on time. Or...