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All Disputes articles – Page 25
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Dear Jac
The right to reply is not always accepted
In the last issue I reported, for a second time, complaints about Cardpoint ATM machines.
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Dear Jac
Service down, but charges up - time to move on
Kirit Patel writes: "Further to the article about Bipin Patel, I am writing to inform you that I have been a Natwest customer since 1978 and have found that lately service levels have dropped and bank charges have increased.
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Dear Jac
When can you bank on a good deal?
Bipin Patel, who runs Rupell Foodfare in South London's Wandsworth, has been banking with NatWest since 1988.
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Dear Jac
Lines of communication are wiggly
In these days of incessantly ringing mobiles and torrents of emails, it's odd sometimes how the lines of communication get twisted.
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Dear Jac
And here are further beefs on those inserts
Irene Hewitt wrote from Bardney News that it is not the official inserts that she and most of her customers object to. It's the catalogues that add the weight.
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Dear Jac
This looks like a dodgy (and phoney) deal
Rehana Ali, a subpostmistress from Manchester, rang to say that her husband signed up with a Bradford-based agent for a cashback deal on two mobile phones through Orange.
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Dear Jac
Andrew's 'never give up' ethos serves him well
I don't know if Andrew Renham has a motto but if he has it must be along the lines of 'never give up'.
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Dear Jac
Payzone decides to say it with flowers
This was a nice result. Michelle Bailey from Stoke-on-Trent sent a message to our website to say: "I spoke to you a while ago about problems I was having with Payzone.
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Dear Jac
To refund or not to refund, that is the question
My notebook this week seems to be full of stories about getting - or not getting - ones' money back.
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Dear Jac
Now here's a thought - the bank helps out?
The bank riding to the rescue? Good idea. It suggests all sorts of possibilities.
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Dear Jac
The language of legalese is a powerful tool
Patrice Villeger is fighting his local landlord to allow him to sell burgers and hot dogs to local kids.
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Dear Jac
Who's in charge? It's often debatable
A lot of retailers think that they should be in charge of their supplies. It has never quite worked like this with news and magazines.
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Dear Jac
What's in a name? It's to identify you
Kanwal Madher has run Anglesey Road News in Burton-on-Trent for 16 years. Some 300 yards down Anglesey Road was, until recently, Anglesey Road PO & News.
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Dear Jac
When the customer isn't always right
Via our website came a query from a retailer so frustrated by a customer who is trying to get double yellow lines painted outside his shop that he wondered if he could ban her.
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Dear Jac
The latest on those battles with authority
Here are a couple of updates for you on some long-running sagas.
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Dear Jac
Fighting over the rules
I had an email via our website from Umesh, who has been troubled by school kids not using his store.
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Dear Jac
Read all about it, or read it and weep
I have received an email of support for Ivor Thomas, who asked via my last column how newspaper suppliers get paid.
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Dear Jac
This is pure rubbish
Parvy Goyal, who runs a Costcutter in the London Borough of Lambeth, used to have a Lambeth Council dustbin. But he got fed up with the council's bin-siting edicts so he went private.
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Dear Jac
Should it take a torrent of complaints?
Ah, newspaper wholesalers and their geographical monopolies.
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Dear Jac
Names up in lights or profits up in smoke?
After reading my piece about Postasites in the last issue, Bina Patel rang from her Brentry Post Office in Bristol to tell me about another company she knew that was offering something similar.