Dear Jac – Page 12
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Dear JacRetailer confusion over post-retirement Camelot bill
Selling your store but still have some National Lottery Scratchcards? You may have to fork out to cover the cost.
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Dear JacIs Menzies keeping Covid-19 safe with its deliveries?
Jac Roper hears from a retailer who is concerned about the hygiene of magazine boxes from Menzies.
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Dear JacCoping with a long-term PayPoint outage
What happens when a supposedly short-term outage lasts 12 days? Jac Roper helps a retailer who faced this challenge.
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Dear JacConfusion over free school meals voucher scheme eligibility
UPDATED: Devon Council responds to the confusion over the voucher scheme.
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Dear JacPhilip Morris delivers on voucher scheme for retailer
Following a lengthy battle with Philip Morris, Jac Roper and Arif Ahmed experience a Christmas miracle.
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Dear JacIs technology the key to getting police involved?
Following her recent report on retail crime and police responses, Jac receives an offer of support for store owners.
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Dear JacAre you keeping track of your Smiths account?
Jac Roper hears from a retailer who has been forced to keep an eagle eye on her Smiths account following mistakes.
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Dear JacDo I have to offer a parcel service with PayPoint?
With the festive season in full swing, a retailer got in touch with Jac about being forced to offer parcel services.
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Dear JacBooker complaints intensify among independent retailers
More retailers have been in touch with complaints about Booker.
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Dear JacWhat happens when the police won’t come to your store?
Fed up with no police response? Jac Roper works with a retailer considering changing his business model due a lack of action.
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Dear JacAre you considering getting rid of newspapers?
Jac Roper hears from a retailer who is ready to shred newspapers in their store.
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Dear JacWhat happens if you get a parking fine at your wholesaler?
Jac Roper helps a retailer who received a parking fine after spending more than £3,000 at their local depot.
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Dear JacHow to survive when PayPoint goes down
A recent PayPoint outage caused chaos with retailers unable to process transactions. Jac hears from a retailer with a possible solution.
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Dear JacWhich buying group should you join?
Jac Roper weighs up the pros and cons of several buying groups
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Dear JacBooker under fire over availability concerns
Several retailers have contacted Jac Roper over availability issues.
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Dear JacLockdown and licensing…what are the rules?
A Nottingham retailer is confused about which restrictions should be followed - local or national?
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Dear JacHaving a problem with bank notes?
Jac Roper helps a retailer having some trouble with their ATM.
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Dear JacHow are Christmas prices from your wholesaler looking?
Jac Roper hears from retailers upset over festive prices compared to the high street.
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Dear JacCouldn’t Philip Morris afford £290 in goodwill?
A retailer looking to claim money earned in a promotion gets in touch with Jac Roper
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Dear JacIs there a minimum spend rule on the acceptance of cards?
Dear Jac helps a retailer being threatened by a customer over minimum spend on card payments.