Not for the first time one retailer has called out the rest for not sticking together and standing up to poor commission rates and/or bypassing the retailer altogether. Arif Ahmed (Ahmed’s News, Coventry) chose National Express as an example.

He says NE is running a pilot scheme in Coventry to encourage customers to use an app on their smart phones to store and use bus tickets. He says a lot of his customers are old and cannot master the technology and do not own smart phones. His commission on NE tickets used to be 34p, now it’s 20p and he has gone from taking up to £1,000 a week on bus passes to just £10.

“They say people are not travelling, but why bypass retailers?” He adds that the machines used instore will be obsolete by April reducing customer choice again to just those retailers with Payzone terminals.

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