All Dear Jac articles – Page 27
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Dear Jac
Rules is rules: make sure you follow them
Although in this case, it wasn’t very clear and the cost was dear…
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Dear Jac
Enough is enough. It has been years of poor service
But you cannot go elsewhere for supplies…
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Dear Jac
Their system is a tough one but they're not bad people
PayPoint shows its soft side…and it’s rather pleasant…
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Dear JacDoing a bit of banking
A retailer wrote to say that their store has an ATM that keeps breaking down. That wasn’t why she got in touch though….
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Dear Jac
For some it has been a bit David and Goliath
But chucking a few stones hasn’t had the desired effect…
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Dear Jac
There was some dragging of feet in the repair
Hopefully by now the replacement ATM will be back in the wall…
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Dear Jac
When you leave a group because of poor service levels...
…you don’t expect to get a bill for £18,800…
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Dear Jac
It was the lack of communication that rankled
Leave a message. We’ll get back to you. Or not…
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Dear JacJingle jangle
No, not tills…spurs. Those ratings cowboys, RVA surveyors, are still around….
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Dear Jac
Hitting the wrong note, over and over again
This retailer would prefer to start all over again, with a new machine…
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Dear Jac
What was needed was extra support during this most difficult time
Instead the supplier-customer relationship got very strained…
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Dear Jac
Not much space left so how about a joke?
This one is making the rounds in the grocery world…
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Dear Jac
Somehow the notice didn't get noticed, leading to cut off
But all’s well that end’s well as service is resumed…
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Dear Jac
It's still on the cards: why can't you levy a fee?
One retailer argues that it is a product like any other…
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Dear Jac
This is a fine example of staff being a best asset
She got the bit between her teeth and ran with it…
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Dear Jac
Cops and robbers and the in-between territory
What’s your stand on playing policeman on your own turf?…
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Dear JacDazed and amazed
I got an email from Susan Lee asking: “I was wondering if you could help me with an issue with BT?”…