In Malcolm’s case I put him onto the Royal Institute of Chartered Surveyors (RICS) and they thought that the reduction should also apply in Wales, although they were unsure. The RICS put Malcolm on to the authorities in Pontypridd, and the answer was to follow the advice of the local authority. I then rang the Federation of Small Businesses (which had originally given Harjit the happy advice about rates reduction) and it was confirmed yet again that, unfortunately, Wales had chosen not to adopt this measure. I also had a couple of calls from retailers trading in England who wanted to know just how they should go about getting their reduction. I assume you merely ring up the council and claim it (they’re not making it exactly public, but you are entitled). If you need any further advice, consult the experts. RICS run a free helpline, tel: 0870 333 1600. They know far more about it than I do (except in Wales of course!).