Jac Roper
Jac Roper is editor for Convenience Store's Dear Jac column. If you've got a retail problem, call Jac on 020 8502 9775 or email: jac@roper-biz.co.uk.
Contact info
- Tel:
- 02085 029775
- Email:
- jac@roper-biz.co.uk
Dear JacCommission rates continue to frustrate retailers
Retailers continue to be unhappy with commission rates from service providers.
- Dear Jac
What is being done about illicit tobacco?
Jac Roper hears from a retailer frustrated by a lack of action on illicit tobacco in their area.
- Dear Jac
Are you up to speed with plastic bag charges?
Jac Roper helps a retailer confused over changes to the plastic bag charge.
- Dear Jac
Retailer battles cold shoulder from Frozen Brothers over machine maintenance
Jac Roper hears from a retailer struggling to get a response from Frozen Brothers over his Fanta Frozen machine.
- Dear Jac
Camelot follows through on scratchcard payments
Jac chases up Camelot over delayed payment for old scratchcards.
- Dear Jac
Retailer confusion over lack of ATM support
Jac attempts to help a retailer having issues with Cashzone.
- Dear Jac
PayPoint call service changes raises retailer anger
Retailer Gurdev Singh feels that PayPoint’s changing of call rates is a step too far.
- Dear Jac
What if a nearby store is already offering parcel services?
Jac tries to help a retailer who has plenty of competition when it comes to parcel collection services.
- Dear Jac
Lack of support from Booker causes confusion for retailer
Jac hears from a retailer who is feeling left out in the cold by Booker.
- Dear Jac
News wholesaler voucher and credit woes continue
Jac helps some retailers having trouble with news wholesalers.
- Dear Jac
Incorrectly charged by your symbol group? Get in touch with Jac
Jac helps a retailer who was incorrectly charged by their symbol group.
- Dear Jac
Can you get compensation for non-installed equipment?
Jac helps a retailer seeking compensation for service equipment that was never installed.
- Dear Jac
Getting support for your frozen drinks machine
A retailer struggles with a lack of support from a frozen drinks machine supplier.
- Dear Jac
Nisa Fresh Rewards scheme comes under scrutiny
Retailers question the benefits of the new scheme, reports Jac Roper.
- Dear Jac
What happens when newspaper vouchers won't be honoured?
Jac hears from a retailer forced to take extreme measures following a lack of help from newspaper suppliers.
- Dear Jac
How many years with the same supplier does it take for them to realise you’re not ‘new’?
Jac deals with the fallout of a poor relationship between a retailer and Smiths.
- Dear Jac
Protecting your home delivery list
Jac helps clear up a GDPR question that relates to home delivery.
- Dear Jac
Hermes rectifies glitch that left retailers short
Hardik Patel spotted a glitch in Hermes’ system that led to him losing out on money
- Dear Jac
Can you cash out of an ATM contract?
A retailer feels slighted over their contract with NoteMachine.
- Dear Jac
Praise for PayPoint over service levels
PayPoint receives some positive feedback from a retailer over the services provided.
