Jac Roper
Jac Roper is editor for Convenience Store's Dear Jac column. If you've got a retail problem, call Jac on 020 8502 9775 or email: jac@roper-biz.co.uk.
Contact info
- Tel:
- 02085 029775
- Email:
- jac@roper-biz.co.uk
Dear JacCan you cash out of an ATM contract?
A retailer feels slighted over their contract with NoteMachine.
- Dear Jac
Praise for PayPoint over service levels
PayPoint receives some positive feedback from a retailer over the services provided.
- Dear Jac
What can you do with old National Lottery stock?
Jac Roper proves to be a winner for a retailer who was stuck with old National Lottery games due to the pandemic.
- Dear Jac
Who is at risk when it comes to contactless payments?
With the contactless limit set to increase to £100, are retailers more at risk of fraud?
- Dear Jac
Philip Morris clears up promotional issue
Jac helps a disappointed retailer resolve a promotional issue with Philip Morris.
- Dear Jac
Will 16 year olds still be allowed to sell National Lottery tickets?
Changes to age restrictions for National Lottery are causing confusion for sellers.
- Dear Jac
Customers confused over face covering guidance
Jac hears from a customer about face covering experiences.
- Dear Jac
How to get out of a bad supplier deal
Jac Roper advises retailers on how to go about settling a dispute with a supplier.
- Dear Jac
Cash and carry customers should consider the weight of their cargo
Jac has a warning for retailers tempted to overload their vehicles.
- Dear Jac
How can retailers get their hands on the Honest Value range?
Jac Roper hears from a retailer confused about the criteria for access to the Honest Value range.
- Dear Jac
Working with PayPoint on your bills
Jac Roper helps a retailer who was landed with a massive bill from PayPoint.
- Dear Jac
Retailer ire over newspaper delivery treatment
The relationship between Snutch News in Leicester and wholesaler Smiths News appears to be badly breaking down.
- Dear Jac
What if my staff catch Covid from parcels?
Where do you stand if you want to suspend your parcel service for safety reasons?
- Dear Jac
Who is supplying who in convenience?
Jac helps a retailer confused about the supply arrangements in the retail industry.
- Dear Jac
Retailer anger over Nisa prices
Nisa retailers are concerned about the prices they’re paying for products.
- Dear Jac
Retailers urge support over ticket services
Jac Roper hears from a retailer who feels by-passed when it comes to ticket sales.
- Dear Jac
What’s your policy on face coverings?
Jac Roper hears from another retailer confused about face coverings.
- Dear Jac
Complaints raised over BAT's retailer schemes
Jac Roper questions why can’t BAT pay what it owes this couple for promoting its products.
- Dear Jac
What’s the guidance on hiring for newspaper delivery?
Confused about the age guidance for hiring people for newspaper delivery? Jac helps a retailer out.
- Dear Jac
Unhappy about your promotional items?
Retailer Shushil Patel isn’t happy about his Nisa dumpbin allocations.
