Jac Roper
Jac Roper is editor for Convenience Store's Dear Jac column. If you've got a retail problem, call Jac on 020 8502 9775 or email: jac@roper-biz.co.uk.
Contact info
- Tel:
- 02085 029775
- Email:
- jac@roper-biz.co.uk
Dear JacKeeping tabs on your PayPoint account
A retailer continues to struggle with their PayPoint contract.
- Dear Jac
Media screen issue stretches beyond convenience retailing
The media screen situation continues to impact small businesses.
- Dear Jac
What happens when you don't return unused scratchcards?
Jac helps a retailer upset over a bill from Camelot for not returning scratchcards.
- Dear Jac
When social media gets out of hand for a retailer
Jac Roper witnesses a retailer under fire on social media.
- Dear Jac
Coping with insurance conundrums
Jac Roper hears from a retailer who is faced with insurance issues following two burglaries at their store.
- Dear Jac
How do I register with a parcel company?
Want to get on the parcel services platform? Jac provides the starting point for you.
- Dear Jac
What should you do if you receive a fine from your water company?
Jac Roper helps out a retailer faced with a confusing bill from his water provider.
- Dear Jac
Camelot clears up application confusion
A retailer was losing patience with the National Lottery application process.
- Dear Jac
What’s the secret to staying invested in convenience?
Jac Roper hears from a retailer who finds keeping their margins strong a challenge.
- Dear Jac
Frozzy’s customers left out in the cold
The company supplies frozen yogurt for dogs however retailers are unhappy with the lack of support.
- Dear Jac
Retailer frustration over refusal to wear face masks
Delivery drivers refusing to wear face coverings causes concern for a retailer.
- Dear Jac
Retailer gives up on newspaper supplier dispute
A retailer leaving the industry gives up on getting a refund from their newspaper supplier.
- Dear Jac
Staffing issues at cash & carry depot disappoint retailer
Jac Roper hears from a retailer unhappy with the service he received at the cash & carry
- Dear Jac
How do you organise stock taking?
Retailers contact Jac Roper looking for stock taking advice.
- Dear Jac
Missing loyalty points vex retailer
Jac hears from a retailer in a battle with Mondelez over missing loyalty points.
- Dear Jac
Retailer confusion over National Lottery application process
Jac helps Camelot and a retailer sort out a communication issue over a National Lottery application.
- Dear Jac
Retailer frustration over unpaid compensation for shop theft
Jac Roper hears from a retailer fed up with a lack of follow-through on shop theft.
- Dear Jac
Slush machine woes continue for retailers
More retailers are experiencing issues with the Frozen Brothers’ service.
- Dear Jac
Advertising screen situation continues to trouble retailers
The saga over advertising screens and retailers facing debt collector’s letters rolls on.
- Dear Jac
Retailer concerns over Smith’s charges
Jac Roper helps a retailer who received a troubling invoice from the news wholesaler
