Jac Roper
Jac Roper is editor for Convenience Store's Dear Jac column.
Contact info
- Tel:
- 02085 029775
- Email:
- jac@roper-biz.co.uk
Dear JacCoping with a long-term PayPoint outage
What happens when a supposedly short-term outage lasts 12 days? Jac Roper helps a retailer who faced this challenge.
- Dear Jac
Confusion over free school meals voucher scheme eligibility
UPDATED: Devon Council responds to the confusion over the voucher scheme.
- Dear Jac
Philip Morris delivers on voucher scheme for retailer
Following a lengthy battle with Philip Morris, Jac Roper and Arif Ahmed experience a Christmas miracle.
- Dear Jac
Is technology the key to getting police involved?
Following her recent report on retail crime and police responses, Jac receives an offer of support for store owners.
- Dear Jac
Are you keeping track of your Smiths account?
Jac Roper hears from a retailer who has been forced to keep an eagle eye on her Smiths account following mistakes.
- Dear Jac
Do I have to offer a parcel service with PayPoint?
With the festive season in full swing, a retailer got in touch with Jac about being forced to offer parcel services.
- Dear Jac
Booker complaints intensify among independent retailers
More retailers have been in touch with complaints about Booker.
- Dear Jac
What happens when the police won’t come to your store?
Fed up with no police response? Jac Roper works with a retailer considering changing his business model due a lack of action.
- Dear Jac
Are you considering getting rid of newspapers?
Jac Roper hears from a retailer who is ready to shred newspapers in their store.
- Dear Jac
What happens if you get a parking fine at your wholesaler?
Jac Roper helps a retailer who received a parking fine after spending more than £3,000 at their local depot.
- Dear Jac
How to survive when PayPoint goes down
A recent PayPoint outage caused chaos with retailers unable to process transactions. Jac hears from a retailer with a possible solution.
- Dear Jac
Which buying group should you join?
Jac Roper weighs up the pros and cons of several buying groups
- Dear Jac
Booker under fire over availability concerns
Several retailers have contacted Jac Roper over availability issues.
- Dear Jac
Lockdown and licensing…what are the rules?
A Nottingham retailer is confused about which restrictions should be followed - local or national?
- Dear Jac
Having a problem with bank notes?
Jac Roper helps a retailer having some trouble with their ATM.
- Dear Jac
How are Christmas prices from your wholesaler looking?
Jac Roper hears from retailers upset over festive prices compared to the high street.
- Dear Jac
Couldn’t Philip Morris afford £290 in goodwill?
A retailer looking to claim money earned in a promotion gets in touch with Jac Roper
- Dear Jac
Is there a minimum spend rule on the acceptance of cards?
Dear Jac helps a retailer being threatened by a customer over minimum spend on card payments.
- Dear Jac
Post Office under fire for leavers’ payments
Looking to leave the Post Office family? Jac Roper speaks to a retailer who is finding it difficult
- Dear Jac
Can I refuse cash in my store?
The cash versus card debate takes an ugly turn as one retailer considers banning it from his store.
