Retailers affected by the PayPoint outage earlier this month have been given £50 by the payment services provider.
The outage took place on Saturday 14 November with many retailers unable to make utility transactions or process card payments.
In a letter from PayPoint CEO Nick Wiles to retailers that was shared with ConvenienceStore.co.uk, Wiles apologised for the outage and informed them of the £50 payment to make up for the loss of services. He added that in a bid to prevent further outages, PayPoint has “engaged a third-party specialist firm to assist our own technical experts to ensure that we increase our resilience further so that this type of incident does not occur again”.
The payment provided received a mixed reaction with one retailer labelling it as “good news”, while others on social media said it wasn’t enough to cover the losses sustained during the outage.
During the outage, many retailers and customers took to social media to raise the issue.
You need to compensate all of us as so loss of business!!! Awful. Think I will leaving your service. I am a village shop and only one here. No banks where they can withdraw cash so you can imagine how much i have lost.— Anne-Marie Lyne (@annemarielyne) November 14, 2020
I rejected nearly 20 customers who wanted to pay with Pp, Because of this fault . Who will pay my loss?— Kamil Koç (@kgba77) November 14, 2020
Ours now up and running, please tell us what went wrong and how you plan to mitigate in the future.— Martin Harper (@MartinHarper62) November 14, 2020
All services have been fully restored. We apologise for the inconvenience this technical incident has caused.— PayPoint (@PayPoint) November 14, 2020
what about the lose of today sale— Suga Vinoth (@SugaVinoth) November 14, 2020