Covid test NHS

The number of people being ‘pinged’ by the NHS app has risen dramatically over the past week and has led to concerns that the retail industry may soon be short-handed due to staff having to isolate.

To help retailers and staff understand what to do if they are pinged, the Association of Convenience Stores (ACS) has set out advice for shop workers.

If you receive a notification from the NHS Covid-19 app to isolate:

  • Get a lateral flow test straight away
  • Make sure other colleagues in the business also take a lateral flow test as soon as possible and continue to test regularly
  • For those who test negative, carry on as normal
  • For those who test positive, isolate until Covid-19 can be confirmed with a PCR test

The advice is conditional on no symptoms being shown. Anyone showing symptoms is advised to isolate immediately and get a PCR Test. Additionally, if anyone is contacted by the NHS Test & Trace service (not the app) then they must comply with the requirement to isolate.

ACS chief executive James Lowman said the situation is putting retailers and their staff under pressure. “Retailers are confused and frustrated with the lack of clarity over the rules on isolation, with many fearing the worst as more of their staff are pinged by the app. We have been pressing for workable advice from government which we can amplify and explain to retailers, but as this has not been provided we are having to come up with our own advice to try to find a way through this emergency situation.

“The key to successfully identifying those who have Covid-19 is regular testing, and yet the Government is stopping the provision of free tests to businesses on 19 July. We are urging the Government to rethink this and allow businesses to order tests free of charge at least through the summer while infection rates are rising. Colleagues can get tests directly from GOV.UK”

ACS has also written to Business Minister Paul Scully, urging the Government to bring forward the date when under 18s and those who have had two doses of the vaccine would be exempt from isolating if in close contact with someone with Covid-19. Currently, the rules are set to come into force on August 16th. The letter also pressed for clarity on the status of face coverings in stores.

“For stores in England, the requirement to wear a face covering will become a recommendation on Monday,” Lowman added. “We’re advising stores to keep signage in store reminding people of the benefits of face coverings, as well as considering keeping other distancing measures like Perspex screens and traffic light systems at the door to limit the number of customers.”

For more advice on what to do if you are notified by the NHS app, click here.