Close-up of hand holding mobile phone, using Grocery shopping app Jisp

Source: Jisp

Grocery shopping app Jisp has signed up 100 stores with The Federation of Independent Retailers (NFRN), enabling them to offer home delivery and click & collect services.

Jacqui Dales, who owns London Road Bakery in Boston, Lincolnshire, said: “We’ve been very happy with our journey with Jisp so far. We’d been taking home delivery orders over the phone for the past year, but Jisp is so much more efficient to use. The system is very user friendly both for customers and for us in store. The customer service that we’ve received from the Jisp team has been really outstanding and they have patiently added lots of our own products to the system. We are a bakery so produce a lot of items from scratch, and it is great to be able to have them available on the app and gives us a real point of difference”.

Jisp launched its partnership with NFRN in May 2020 during which six stores trialled its delivery and collection services, including an exclusive contact-free in-store shopping solution that allows customers to negate queues by scanning QR codes and barcodes to add products and checkout seamlessly through the app.

Stuart Reddish, National President of NFRN, said: “Covid-19 has dramatically changed the way that customers shop and independent retailers cannot afford to stand still when it comes to enhancing the shopping experience and building loyalty. That’s why we have been delighted to partner with Jisp and enable members to take their businesses to the next level by offering Home Delivery, Scan & Go and Click & Collect. Helping members to make money, save money and find easier ways of doing business will always be at the heart of every decision that the NFRN takes and we are proud to have reached this important landmark.”

Since their launch with Jisp, The Fed retailers have seen an increase of over 400% in sales as well as over 500% increase in items per basket, compared to the industry average.