Dear Jac: Tote that bale. A newsagent’s life is a tough one.

In the last issue I wondered if any other newsagents had noted extra charges on their invoices for missing tote boxes as Anish Shah, who runs Sonam Enterprise in South-west London, had done. This prompted an email from John Beswick in Old Leake, Lincolnshire who has never had a tote ...

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