In the last issue I reported, for a second time, complaints about Cardpoint ATM machines. As my deadline loomed, Cardpoint's publicity people rang to attempt a reply. As it was too late I offered to run their side of the story in the next (ie this) issue.
As this issue's deadline drew close I rang again for a response. Yet again it was unforthcoming. The PR company relayed the message that Cardpoint (or PayZone as it is now known since the recent acquisition) would not require the right to reply. In fairness to the company I would add that the grapevine suggests that its communications lines and service have improved, despite the evidence of this column to the contrary.