All Staff articles – Page 11
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Dear Jac
Dear Jac: Introducing a new slot – website of the fortnight.
Lesley Roberts rang from her store in Rock Ferry, Liverpool, wanting to find out if I knew of a supplier of plastic ribbon door curtains she could use to screen her stockroom. It is currently being inadequately screened by a beaded curtain.
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Dear Jac
Dear Jac: Here’s a training tip – make it clear to staff what they can and can’t sign for.
This interesting little tale comes from Paul Henshaw, whose current Spar store trades in Meliden, near Prestatyn, North Wales. He used to own another store not far away at Bodelwyddan, and in 2001 a member of staff signed him up to a five-year leasing agreement with a hygiene services company ...
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Dear Jac
Dear Jac: Anybody need help from an old hand?
Jim Roberts is a rare thing. He’s an ex-retailer turned consultant who once specialised in buying run-down shops, pulling them up by their bootstraps and selling them on at a profit. And, as he was independent himself for many years, he knows what the constraints on business are, which means he’s very affordable.
I recently referred a lady to him who had been on the phone in tears, her business rolling downhill before her eyes. He helped and she is happier. -
Dear Jac
Dear Jac: Your ‘best asset’ can sometimes turn out to be the very opposite.
Yes, we’re talking staff here. I regularly get callers with long tales of woe about useless, lying, thieving staff and those who can’t even be a waste of space since they are too busy malingering to show up at all. A recent caller, who preferred to stick to the pseudonym ...