Dear Jac: Anybody need help from an old hand?

Jim Roberts is a rare thing. He’s an ex-retailer turned consultant who once specialised in buying run-down shops, pulling them up by their bootstraps and selling them on at a profit. And, as he was independent himself for many years, he knows what the constraints on business are, which means he’s very affordable.
I recently referred a lady to him who had been on the phone in tears, her business rolling downhill before her eyes. He helped and she is happier.