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Rising wage costs are resulting in falling staff numbers, says James Lowman.
Trust can be gained in a number of ways and, once achieved, you’ll find loyal customers coming back time and again.
Dan has been granted formal permission to extend his business.
The back-to-school period can’t come soon enough for Premier store retailer Linda Williams in Edinburgh.
When it comes to fresh food, gaining a shopper’s trust is essential to secure their custom, says HIM’s Alice Dolling.
New blogger Raaj Chandarana is embarking on an extension at his Tara’s News (Premier) store in High Wycombe.
Getting staff to buy in to compliance training is something Karen and Richard Dance take extremely seriously at their Co-operative franchise Welcome stores.
New columnist Dan Cocks will be future-proofing his store in north Cornwall over the next few months.
Customer and store owner/staff relationships have always been at the very heart of what makes the convenience industry unique and special, says HIM’s Ruth Cousins.
Don’t be tight-lipped about your National Living Wage worries, says ACS chief executive James Lowman.
Chaz Chahal’s column charting the opening of his new store has come to an end, as another journey begins…
Editor David Rees argues that c-store retailers would be better off with the UK remaining in the EU.
It’s a mixed picture for independent convenience retailers in the 2016 Grocery Retail Structure, writes editor David Rees.
Shoppers are looking for convenience stores to offer them solutions and not just products, says HIM’s Blake Gladman.
ACS chief executive James Lowman believes Police and Crime Commissioners are crucial in getting retail crime taken seriously.
Chaz Chahal has finally opened his new-look village store in Inkberrow, Worcestershire.
The long-awaited summer months are finally in sight and it’s time for retailers to get ready for the chaos, writes HIM’s Ruth Cousins.
Sales Assistant of the Year Jennifer Kerr believes great customer service is worth paying for.
Things are looking better at Nisa these days after a financially ropey period last year, writes editor David Rees
The chance to meet suppliers and manufacturers face to face and see their products up close is a great way to build a rapport and understand what is relevant to your store, says Chaz Chahal.
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