Aris faxed me a load of paperwork that showed Alphyra had requested till rolls, which he had duly sent. These had somehow got lost along the way and Aris felt he was banging his head against a brick wall trying to get his story through to someone and his money back. “I got the impression they just wanted me to go away,” he said.
So I rang them. Alphyra was perfectly happy to investigate and within a week it was all cleared up and Aris reported back to say he was delighted with our service and would like others to know.