Tim Marron, director of One Stop News which has four stores in Newcastle Upon Tyne, writes: "The same thing has happened many times at our stores for payouts or tickets being produced or scratchcard payments not processing immediately. A few minutes later when normal service resumes the terminal authorises the payout."
Ross Wardman, manager at Ian Florey's Spar in Sissinghurst, Kent, said the satellite dish was "terrible" and should never have been put there in the first place. "Camelot installed it in a listed building in a conservation area and applied for retrospective planning permission without owner Ian's knowledge," he said.
"Prizes were taking ages; one took two hours and was only for £10. We were lucky that our customers didn't make a fuss. He (Sriharan) did just what I would have done apologised for Camelot's machine."
The dish has since been removed.