All Blog articles – Page 8
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BlogThe fall in staff numbers
Rising wage costs are resulting in falling staff numbers, says James Lowman.
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BlogThe value of trust
Trust can be gained in a number of ways and, once achieved, you’ll find loyal customers coming back time and again.
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BlogRoll on September
The back-to-school period can’t come soon enough for Premier store retailer Linda Williams in Edinburgh.
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BlogTrust is the key for success in fresh
When it comes to fresh food, gaining a shopper’s trust is essential to secure their custom, says HIM’s Alice Dolling.
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BlogOn a mission
New blogger Raaj Chandarana is embarking on an extension at his Tara’s News (Premier) store in High Wycombe.
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BlogTraining days
Getting staff to buy in to compliance training is something Karen and Richard Dance take extremely seriously at their Co-operative franchise Welcome stores.
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BlogThe start of a new journey
New columnist Dan Cocks will be future-proofing his store in north Cornwall over the next few months.
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BlogA quick smile goes a long way
Customer and store owner/staff relationships have always been at the very heart of what makes the convenience industry unique and special, says HIM’s Ruth Cousins.
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BlogSpeak out on wage concerns
Don’t be tight-lipped about your National Living Wage worries, says ACS chief executive James Lowman.
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BlogThe new store is a hit with the locals
Chaz Chahal’s column charting the opening of his new store has come to an end, as another journey begins…
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BlogThe big decision
Editor David Rees argues that c-store retailers would be better off with the UK remaining in the EU.
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BlogThe numbers game
It’s a mixed picture for independent convenience retailers in the 2016 Grocery Retail Structure, writes editor David Rees.
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BlogThink solutions, not products
Shoppers are looking for convenience stores to offer them solutions and not just products, says HIM’s Blake Gladman.
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BlogElection season
ACS chief executive James Lowman believes Police and Crime Commissioners are crucial in getting retail crime taken seriously.
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BlogStore opening
Chaz Chahal has finally opened his new-look village store in Inkberrow, Worcestershire.
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BlogHow to satisfy summer shoppers
The long-awaited summer months are finally in sight and it’s time for retailers to get ready for the chaos, writes HIM’s Ruth Cousins.
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BlogWinning customer service
Sales Assistant of the Year Jennifer Kerr believes great customer service is worth paying for.
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BlogReal growth
Things are looking better at Nisa these days after a financially ropey period last year, writes editor David Rees
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BlogGrab the chance to learn
The chance to meet suppliers and manufacturers face to face and see their products up close is a great way to build a rapport and understand what is relevant to your store, says Chaz Chahal.