Government ministers have announced plans to form a new organisation which will provide the public with a single point of contact when dealing with consumer issues.
Consumer Voice is aimed at boosting consumer representation and will merge the National Consumer Council, Energywatch and Postwatch into a single body.
Consumer minister Ian McCartney said: "This promises a stronger voice for consumers. We want to give people an effective system of representation and redress that is easily accessible and offers the best possible all round protection. In the end, this is about getting people a better deal for their money and protecting them from being ripped off."

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