The new Retail Crime Action Plan outlines how police should be dealing with crimes in stores but also offers clear guidance on what retailers need to do when reporting a crime.

Call 999 if:

• There is a risk to life, or someone is in immediate danger of harm.

• A serious offence is in progress.

• Use, or immediate threat of use, of violence

• Property is in immediate danger of being seriously damaged.

• The crime is, or likely to be, serious and in progress.

• An offender has been detained and poses, or is likely to pose, a risk to other people

Report Online:

For non-emergency & non-priority reports - Visit to report crime to the local police force

Call 101:

For all incidents that do not require an emergency response

What crimes should I be reporting?

To allow the police to conduct an effective investigation, retailers should prioritise the following instances.

• Where there are incidents involving violence or threats of immediate violence.

• Hate related crimes.

• Offences committed by prolific/persistent or juvenile offenders.

• Offences where there is evidence of organised crime.

• Offences committed with a significant value or commodity type (e.g., corrosive liquid etc) or where there are reasonable lines of enquiry to pursue.

What else can I provide to help the police?

CCTV Evidence:

CCTV images provide ideal opportunities to progress investigations. Retailers are required to share the following:

• CCTV images that capture the whole incident and should be shared electronically via a Digital Evidence Management System (DEMS)

• Or the CCTV should be shared, on an agreed timescale, via a CD/USB etc if an online transfer is not possible.

• Provide a digital image of the suspect.

Sharing digital evidence via DEMS provides the quickest, most effective and secure way to share CCTV and images. Expedited delivery of CCTV footage/images will benefit the investigation and will support longer term prevention strategies.


The police will also need the below statements as a minimum requirement, which can, potentially, be combined into a single statement.

It is critical that the person reporting and/or the key witness is available to make a formal written statement to officers at the time of attendance.

The person making such a statement should do so with the full authority of their company.

• A witness statement is required from the staff member reporting and from the staff member who witnessed the offence, including stock loss details and other offences.

• A statement to produce the CCTV as evidence to be made by the relevant staff member.

• Also consider completing an Impact Statement for Business (ISB) which is a written statement and is intended to provide businesses that have been victims of crime with a voice in the criminal justice process.