TNLPartners portal

National Lottery retailers have been reminded to sign their transfer of retailer agreement ahead of the new licence coming into effect.

Allwyn has advised that, to ensure they don’t experience an interruption to their National Lottery service, retailers should log on and electronically transfer their existing Retailer Agreement from Camelot to Allwyn by 18 December 2023 at the latest.

Completing this process, which can only be done by the store owner, will ensure their store is set up to continue selling The National Lottery ahead of the changeover from Camelot to Allwyn on 1 February 2024.

Under the new Agreement, commission levels will remain the same for National Lottery Draw-Based Games, Scratchcards and prize payments, and payment terms will remain the same for all games. In addition, any bonds and Direct Debit mandates already in place will automatically transfer from Camelot to Allwyn.

Allwyn is also removing the monthly lease fees for existing Compact Lottery Terminal (CLT) retailers in the Fourth Licence which could save retailers up to £600 per year, and introducing additional player protection measures and support. The majority of the changes to the Agreement have come about as a result of changes to the law and changes associated with the Fourth National Lottery Licence.

All National Lottery independent retailers will receive communications outlining what they need to do to complete this, including:


  • · Registering their store and creating an account to start the process
  • · Confirming their personal details (they’ll need to hand the last three digits of the bank account used to pay their current National Lottery invoices, as well as proof of identity)
  • · Reading and signing their Transfer of Retailer Agreement

Retailers can access the portal via or by scanning a QR code featured on the communications they’ve been sent.

To help with the changes, Camelot Retail Sales Executives – working on behalf of Allwyn – will be visiting retailers over the next few months to talk them through the process and to answer any questions they might have ahead of signing the Agreement through the portal. Or they can call the free Retailer Hotline on 0800 8 40 50 60 if they need any help. The portal is smartphone compatible and includes a simple ‘how to’ video to make the transfer as easy as possible.

Allwyn’s retail director Katharine Challinor said: “Retailers will receive communications outlining what they need to do to complete their Transfer of Retailer Agreement. We ask them to log on to at their earliest convenience to watch the ‘how to’ video and complete the steps outlined. If retailers need additional support or have any questions, their Camelot Retail Sales Executive will also be visiting them in store to guide them through the process.

“We appreciate summer is a busy time for retailers, so we’re really grateful to them for prioritising this – and for all they continue to do in selling National Lottery tickets in their stores.”