The Scotmid Co-op says it has “enhanced customer experience, streamlined store operations and future-proofed” its estate with a new modular, hybrid self-checkout solution
Installed by POS supplier 4POS and recognising the demand for fast, convenient and flexible checkout experiences, the co-operative sought to reduce checkout friction, improve customer service and optimise self-checkout processes, it added.
The checkouts have been set up to support loss prevention, with customer video captured on-screen. The solution also features a purple light that indicates when a payment is in progress, allowing colleagues to proactively offer support or mitigate potential walk-offs.
Investing over £3.5m in the modernisation, Scotmid said it will deliver an assisted model across its estate. The new system allows shoppers to independently operate the tills while dual, colleague-facing screens mean Scotmid staff can step in to actively support the sale.
Allan Robertson, procurement and sustainability manager at Scotmid Co-op, said: “We were particularly impressed by the modular approach. The fact the same core hardware could be used across traditional tills and self-checkout created real flexibility, allowing us to model different store configurations and future-proof the estate.”
The retailer said it has now completed the rollout across 90% of its Scotmid Food stores.
Robertson added: “We set a target of 30% across all transactions on assisted checkouts and we’ve achieved our target and are focused on growing from that. We have the ability in the future to convert traditional tills into assisted checkouts if adoption continues to grow, and that flexibility is critical in convenience retail, where store formats will continue to evolve.”
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