Dear Jac: What is the best way to keep out threatening headgear and protect already traumatised staff?

I always cringe when I read about the ‘hoodie’ threat for two reasons. I know how scary it can look, but I also have a son who owns about 20 of them (mostly fashionably ripped, of course) to go with his tattoos, dyed hair and body piercings. But he also ...

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