This is a rhetorical question prompted by a sad letter from Rita Henderson in Caernarfon, Gwynedd, who is going out of business at the end of August thanks to the government and the Post Office, which together have wiped out the hundred-year old tradition of the pension book. Rita’s footfall was also wiped out. She has sent me a couple of ideas that I’ll explore in the next column. Meanwhile I wish her happy landings.

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