When he contacted the company to complain he was told that their terms and conditions stipulate a minimum of 1,000 copies a month or there would be a usage charge. "Our average use is 300 copies a month," he writes.
The company also informed him that he had signed a new contract in 2007 valid till 2012. "Should I wish to cancel, I must pay for the remaining duration."
His advice to others know all this before you sign. I have no doubt that these charges are in the contract. And no, the rep won't necessarily point this out. He's probably on commission.