Pete Patel runs Europe Off Licence in Leicester and had duly applied for the two new licences. The premises licence arrived last July in plenty of time. But he never got the personal one. When he chased it up, the council said it had sent it and too bad if it hadn’t arrived. (Is this another example of those million pieces of post that go missing every so often?) Pete had to pay £10.50 for a duplicate, which he also had to go and collect. As he points out, the piece of paper was no use to anybody else in their right mind and it wasn’t his fault it got lost. So why does a duplicate bit of paper cost the full ticket?