More than one third of British workers who face customers have been verbally abused while at work, according to new figures.
The research, carried out by City & Guilds and based on a sample of 2,058 UK workers, showed one in six workers had been threatened by customers, 37% verbally abused and 7% physically abused by a member of the public.
Workers feel abusive behaviour is on the increase, with 64% believing that incidents of abuse have escalated over the past two years.
The research, carried out by City & Guilds and based on a sample of 2,058 UK workers, showed one in six workers had been threatened by customers, 37% verbally abused and 7% physically abused by a member of the public.
Workers feel abusive behaviour is on the increase, with 64% believing that incidents of abuse have escalated over the past two years.
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