Putting the supply chain into reverse is acknowledged as difficult - and when there are three parties involved it’s even harder.
Vasanti Kerai rang me on January 5. Back in November she and husband Premji had ordered a pallet of beer from Gardner Shaw Cash and Carry for their store, Castle News in Aberystwth.
It didn’t turn up on the day expected and the supplier said that is because Palletways, the courier, reported a pallet had fallen on their lorry so it was taken back to the depot and restacked.
It was delivered the next day. Vasanti says: “Upon receiving the delivery we found nine cases short and about two cases-worth damaged.” They sent me pictures and the cans were very dented indeed. Certainly couldn’t sell them. The loss was about £200.
Gardner Shaw promised to put it right. It promised that again when I rang, assuring that both companies had insurance - it was just a long process and Christmas had got in the way.
Then there commenced much dragging of feet, and phone calls not being returned. I suggested to the Kerais that small claims court would be the best solution and sent them a link to explain how to do it. They did this, including the customary ‘pay up by …or else’ threat.
It worked a treat. On March 9 Vasanti emailed to say they had received full payment from Gardner Shaw.
As I said to Vasanti, three cheers! But I don’t think that, without the court threat, they would have been paid yet, given the runaround they had to put up with. Four months is a long wait.