You may recall the horrific story in our 22 April issue recounting a midnight police chase following three men in a car which crashed into a lorry which ploughed into Snutch News in Leicester, killing two and putting Subhash Varambhia’s shop into intensive care.
The shop was closed for two months for reconstruction and Subhash and his wife Rama asked Camelot to suspend their account. They agreed but then, as the couple said: “To our anger we noticed that Camelot had been drawing £25 a month rental.”
When they challenged Camelot they were told that there was no record of suspension and that there would be a reconnection charge of £80. To cap it all, Subhash says, the company said: “Sir, why stress? Your insurance will pay’. How greedy, how low.”
All this while there was no income and the rep, he adds, who is local, was nowhere to be found.
Subhash went to his MP, Liz Kendall (who I seem to remember, was up for Labour leadership not long ago).
Her office contacted Camelot and the Varambhias got an apology, an operating credit of £150 covering the period during which the terminal was suspended, as well as the previous month when there had been technical issues.
The head of policy and public affairs wrote to Liz Kendall: “I can only apologise once again for the level of service that Mr Varambhia experienced, which fell below our usual standards, and hope that this matter is now resolved to Mr Varambhia’s satisfaction.”
Subhash says he is going to frame it and put it near the till. And his advice to any retailer in dispute: “Pile onto the chief executive for resolution.”
I have often said in this column, don’t forget that MPs are there to serve you – they can cut across a lot of levels.