He said: “Listen to the tape. The quote was ‘all in’.” He refused to pay and asked the company to pick up its goods. This was refused. Things escalated and he received a note from the company’s account recovery department, threatening a claim at Doncaster County Court. In the end Muhammad sent the stuff back himself by courier. It cost him £14. When I contacted the company it confirmed that the slate had now been wiped clean and that, unfortunately, it did not record its telesales phone calls, or it might have reacted differently. But still it cost Muhammad a few quid and he got nothing for it in the end.