Malcolm Thompson (M&B Thompson’s, Darlington) has added his protest to the time the new Health Lottery tickets take to process (up to 10 minutes on a Saturday night). “It was at a virtual standstill,” he reports.

Adding injury to insult his PayPoint machine chewed up a ticket, leaving it in shreds. Malcolm found it was not reversible. PayPoint said the technology was completely divorced from its own and after another call or two Health Lottery asked him to “send in the remains” for inspection. It was only a quid, says Malcolm, but it’s the principle.