Here's another instalment in my occasional series entitled 'The customer isn't always right'. What would you have done when faced with this dilemma?

Presentable middle-aged lady buys a chocolate bar and you give her the 50p change. She promptly drops her purse scattering coins all over the show.

Andy Patel did what he could to help came out from behind the counter and helped her pick it all up. I know what you're thinking at this point. Crime of distraction: her accomplice is busy nicking the goods.

But no, not at all. They find the 50p coin and a 5p coin and the rest is all pennies. The lady insisted that she had two £2 coins and told him they must have rolled into the small gap between the plinth and gondola end and therefore he should reimburse her to the tune of four quid. Andy demurred, saying this was highly unlikely.

"Her tune suddenly changed when she saw there was a queue," says Andy. "She raised her voice and threatened to report it to Trading Standards."

After she stormed off the other customers agreed with Andy that she must have been trying it on.

Now some might say, for the sake of four quid and peace of mind, give her the money. But, as Andy points out, this could be part of her morning's work five shops times four equals £20.

Now, if a kid pinched something worth £4 from you, you certainly won't get any interest from the police and I'm certain Trading Standards would take the view that it was her responsibility (that is, if she carried out her threat to report, which I doubt). As Andy says: "If she dropped it outside and it fell down a drain, would she report it to the council?"

I also think he should have stayed behind his counter his politeness got him nowhere and for the sake of safety and security (and the queue), it wouldn't be worth the risk.