With any contract you have to pay close attention to the wording

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A few retailers have been in touch regarding photocopy firm Ezeecopy. They tell me they are part of a support group of more than 40 small businesses who are at various stages of dispute with the company. They have approached the Financial Ombudsman over their cases, which they tell me have been upheld.

They have also approached the Financial Conduct Authority over what they regard as Ezeecopy’s unfair contract. They took this action because Ezeecopy has previously confirmed in print it is authorised and regulated by the FCA.

One of the retailers, Sajaad Yasin, who runs Penarth Post Office in South Wales, wrote to the FCA: “Why are you endorsing this agreement? Ezeecopy are scamming so many of us. Most are on the verge of bankruptcy, including myself if they are allowed to continue. I will be making my MP aware as well.”

The FCA replied with a lot of advice and said: “In our role as the regulator of the UK’s financial markets we must remain impartial and this means we don’t provide regulated financial products or services or agreements ourselves, and we also don’t endorse services or agreements offered by the firms we authorise and regulate. We therefore do not endorse the agreement provided by Ezeecopy Ltd.”

The FCA pointed out that firms authorised and regulated by them had to treat their customers fairly, communicate information to them in a way which is clear, fair and not misleading.

Although the FCA cannot intervene in individual cases it does have supervisory teams to ensure that the rules are being followed. It said that Sajaad’s concerns had been logged and shared with the supervisory team.

The wording you see is in the detail. Ezeecopy is authorised and regulated; not endorsed.

Readers' comments (11)

  • Ezeecopy prey on small businesses, but you are protected. If you feel you have been missold (which you almost definatley were) the deal for the photocopier, you are protected under "The Missrepresentation Act 1967". There are a group of us who have been missold this service. We are contactable through twitter and my account at vanguardshippin. We have a Whatsapp group where resources and witness statements are pooled.
    We support and fight for members and will not stop until this company has stopped it's immoral activities.

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  • This practise of promoting a photocopier with a minimal value and then charging £100 per month from month 4 has to stop! 5 year hire agreement locking in businesses to this ridiculous contract is unethical and unfair. Join our group so this company and others change their poor business practise. Vanguard ship pin twitter handle. This misspelling must stop!

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  • Total scam company. STAY AWAY.

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  • How ridiculous to con business with a cheap photocopier not even worth £80. But iam sure they are hanging on the edge now.

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  • This company will take some business people’s life soon if Government Authorities not takes action against to the Ezeeycopy ltd . Company must be stop this cruel earning and should never allowed them to do any sort of business. We only know how much effect this contract to our daily life and our business. Hope someone from the Governing body looking into this company.

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  • It’s sad that in 2018 this can still happen. Ezeecopy rely on their potential customers being busy and unable to interpret the unclear fine print of their contract which doesn’t clearly state that there is a very high monthly minimum charge. Offering in excess £5000 to small retailers to end their contract is unfeasible and they are reliant on scare tactics in order to get customers to pay.

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  • This company is not in the business of supplying photocopiers it’s business model is to entrap unsuspecting retailers by misleading them with false promotions we were told as many others 50/50 split no other costs and then come month four jumped to £80+ when queried told a completely different story and then threatened with court action ie £5000 to cancel contract which is what there real businesses is taking retailers to court for £5000 a time there is currently over 60 other people in the same situation this is not random this is there business practice

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  • Ezeecopy misrepresented the service through advert leaflet and on visit sales representative intentionally hide the fact that there is a minimum monthly requirement. After receiving the leaflet through post which says no minimum charges Which turn out to be untrue after 4 month. This firm need a investigation from authority.

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  • I can't see Ezeecopy Ltd surviving much longer now that the cat is out the bag. It's obvious that their photocopier business is based on lies. No shopkeeper would knowingly sign up to pay such massive sums to rent a machine from Ezeecopy that would make nowhere near what it costs to hire.

    Now most people have printers at home, photocopying isn't as popular as it once was, so I get the feeling Ezeecopy changed its business model from a legitimate supplier to the current model where they are basically just ripping retailers off.

    Ezeecopy staff have been working hard trying to get online reviews removed (and have succeeded in a lot of cases) but now if any one Googles Ezeecopy, they will find these reports from Convenience Store and other grocery publications, so hopefully any future potential Ezeecopy customers discover

    Publicly available records from Companies House state that Ezeecopy Limited directors are Christopher Brady, Gillian Brady, Christopher Matthew Brady and Helen Brady. They are also directors of Etras Ltd and Project Game Changer Ltd (Project Gamechanger is a company based in Amsterdam, Netherlands that is developing a computer game and seems to be managed by Christopher Matthew Brady, who I believe is the son of big Chris Brady and Gill Brady).

    In my opinion, Ezeecopy, based in St. Helens, Merseyside, appear to be trying to make as much money as they can from their dodgy photocopier hire before it's game over. They clearly don't care about their company's reputation, that's for sure!

    There are a couple of Facebook pages/groups set up to help retailers that say they have been scammed by Ezeecopy. Search on Facebook for "Ezeecopy Customer Action Group" and another called "Retailers against EzeeCopy’s Business practices". Plus as mentioned above, follow @Vanguardshippin on Twitter (well done to the people that have dedicated time setting up these accounts to help others - I bet Ezeecopy never expected that).

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  • It amazes me that all these amateurs are even in business. It was clear 30 years ago that very few retailers were in a position to make money from a photocopier and the contracts were dodgy. Got a space for a photocopier? Put a dump bin there and sell some product. That after all is what shopkeepers are supposed to do.

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