Michelle Chamberlain, of Spar Pinchbeck, Lincolnshire, was the deserving winner of the Multiple Symbol category.

Michelle said she was “over the moon” when she found out she had won her category, adding that it has given her a real confidence boost.

Michelle has worked at the store for 13 years and seen a lot of change take place after the family-owned business was taken over by Blakemore Spar. Despite a challenging year with a completely new way of working, including extra responsibilities plus new shift work, Michelle has carried on smiling and motivating the rest of her team.

She believes that despite the changes, the most important thing about the job has remained the same. “The customers are my favourite part of this job. I’m a people person and love to chat to shoppers. I know most of them by name and have seen them grow up over the past 13 years,” she asserts.