Latest from Dear Jac – Page 67
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Dear Jac
Little things mean a lot in customer service
A high percentage of my complaints come from retailers dealing with problems that arise from subjects other than food.
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Dear Jac
Use it or lose it, that's the message to communities
For the increasing number of ex-subpostmasters, it's sink or swim time.
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Dear Jac
Subsidising others' mistakes isn't the route to profit
Sue Hay accepted an Electron debit card from a customer spending £2.79 on goods at her Ponswood Store at St Leonards on Sea in East Sussex.
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Dear Jac
There's no added value in it for retailers
It's been 10 years since that Very Awful Tax (VAT) was 'simplified'. In the last decade I have yet to hear any sort of printable joke on the subject.
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Dear Jac
New piazza takes pizzazz out of profits
When Bijay Patel read a piece which concerned compensation for some waterworks outside a store, he rang to ask if he might also qualify for compensation from disruptive roadworks.
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Dear Jac
When two suppliers don't add up to choice
The tripartite news wholesaling monopoly that has carved up the country into their preferred patchwork has generally meant that retailers have only one choice of wholesaler supplying the news.
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Dear Jac
DIY not for you? Specialist help is always available
If anyone thinks that the DIY approach to licensing is all a bit much, I would advise them to contact Chris Mitchener, a freelance licensing specialist.
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Dear Jac
No news is always good news in the agony aunt trade
Kully Kaur rang to say that she had been running Software Solutions' Epos system in her store in Wakefield, West Yorkshire, since 2000.
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Dear Jac
Here's one way of getting out of a contract
I do not wish to be seen to be labouring a point but I think the following story is interesting because it covers not just a problem but a solution.
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Dear Jac
The unfamiliar road can hit your profits
Where would we be without roads? On the road to nowhere?
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Dear Jac
And here's yet another attempt that didn't work
Vijay Badiani was ticked off when he got a letter from Npower in January telling him that his contract would be up in March but also that 90 days notice was required.
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Dear Jac
Can I do a DIY licensing application?
Somsay Outama says he has a large Londis store, but has run it for 19 years without an off licence. Now he would like one.
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Dear Jac
Symbols escape Code
The Competition Commission (CC) has confirmed that symbol groups and wholesalers will not be included in its extended Code of Practice for the grocery supply chain, GSCOP.
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Dear Jac
What's a fair penalty for a failed direct debit?
A bitter wrangle is taking place between Costcutter licensee Murali Gunarajah and head office.
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Dear Jac
A reprieve for one is a death knell for another
Now for a little light relief - post office closures.
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Dear Jac
The right to reply is not always accepted
In the last issue I reported, for a second time, complaints about Cardpoint ATM machines.
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Dear Jac
Cracking the barcode for the curious customer
Glyn Reece, who runs Penny's in Chester, got a chance to show off his superior knowledge when the Daily Mail posed the question: "Is it possible to tell if goods are made in Britain from the barcode on the label?"
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Dear Jac
Catch 22 is holding back Point Four
Some time ago Point Four launched its innovative epos system supported by advertising that would be screened in stores and would make the system free to retailers.
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Dear Jac
Controlling drinking: should you therefore control price?
Septuagenarian Eddie Pittman was distinctly unimpressed by Tesco's gesture to the nation's health: something should be done about cheap booze.
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Dear Jac
Charity should mean donation by free will
Lesley Brown checked her invoices from Dawsons News and saw that 30p a week was being appropriated to support the newstrade's charity NewstrAid.