The Road Not Taken is a poem by the American Robert Frost, written in the last century. It describes a fork in the road, and how he took 'the road less travelled by and that made all the difference'. So, in poetic terms, he probably learned something new.
More prosaically, where would we be without roads? On the road to nowhere? And what about when they close the road? What happens to the businesses on that road relying on the regulars?
The customers probably take the road less travelled by, and then they get used to it, so the shop suffers while the road gets mended.
Yes, gentle reader (sorry, still in poetic mode here), it happened to Simon Collister, who is probably more of a commercial type since he runs a chain of four Premier stores on the lovely Wirral in Lancashire. Last summer United Utilities (UU) came along and told him that the sewers (sorry, all poetry gone now) outside one of his stores needed replacing. But interestingly, the firm also suggested that he should not go to any of those companies offering to obtain some compensation for a fee (oh, I'll bet they're out there just waiting to pounce), and that he should wait to see what compensation UU would offer.
The work is now done. The road was closed for four months and Simon reckons that his takings were down by £20-30K.
He is currently compiling his claim, so more on that later.
Depending on who digs up your road, there may, or may not, be any compensation. Waterworks, sewerage and gas must offer statutory compensation although, as
the regulatory body Ofwat says, it will vary from company to company.
Regardless of compensation, it's never going to make up for the loss of business. You will need to be proactive and work imaginatively to re-attract those customers back down your road.